Sallie C.
I wish I didn't have to give them one star to leave a review…
I wish I didn't have to give them one star. The first pen arrived, it's easy to put together, but you REALLY have to press hard, The B12 is too viscous to easily go through such a tiny needle, and I had bruises each time I used it. No weight loss, but I didn't really expect it the first month. The second pen arrived, I opened the first needle and it was bent. I straightened it, and tried tu use the pen, absolutely zero medication came through the needle. I opened another needle and it was also bent, tried again. Same results. Opened the third needle it was fine, but no matter how hard I pressed noting came out - not a single drop. I immediately notified Readymeds, they asked for a video - which I sent them, I also offered to send the 100% full pen back. I've been told (repeatedly) that my situation has been escalated, and 27 days later - still no money back, and then today I received a "Once in a lifetime" offer to get the medication in a vial - with a regular syringe! I'm guessing that I am not the only one with the same problem. If you watch the instruction video, she mentions that you have to push hard, that means something is wrong. The needles are too tiny for the b12 mixture - which not everyone needs anyway. If I could give negative stars I would!
Response from EverymedsDec 29, 2025
Dear Sallie, Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with the pens and the frustration caused by the delay in resolving your refund request. Your feedback is very important, and we understand how disappointing this situation has been. The issues you described with bent needles and difficulty administering the medication are not the standard we aim to deliver. We are actively investigating these concerns with our supplier to ensure quality control is improved. Regarding your refund, we sincerely apologize for the delay and will prioritize resolving this matter for you immediately. In the meantime, we have offered vials with regular syringes as an alternative to ensure patients can continue their treatment without interruption. We recognize this may not be the solution you initially expected, but it is currently the most reliable option while we work to address the pen supply and performance issues. We appreciate your patience and the time you’ve taken to bring this to our attention. Please know that we are committed to making this right and will follow up directly with you to ensure your case is resolved promptly.



