Based in California, Evervue USA Inc. is redefining the realm of Bathroom TVs, Mirror TVs, Kitchen TVs, Outdoor TVs, Smart Mirrors and Lighted Mirrors since 2001. With subsidiaries worldwide, Evervue products are installed in many houses and hotels and continues to del
Evervue USA Inc. (evervuetv.com) has 25 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
Evervue USA, evervuetv.com
Website
evervuetv.com
Category
Appliances & Electronics
Location
Newport Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: March 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Just received our MirrorVue tv mirror and it looks great!
Response from Evervue USA Inc.Feb 16, 2021
We are incredibly grateful that you took the time out to leave us a 5-Star review, Thomas!
MV
Marvin Van der H.
Worst customer service i have ever seen
After weeks of trying to get something serious out off the technical support group, i get answers like, use the button to turn on and off the tv. For an issue that the tv resets instead of turns off whenever i push it. The tv looks nice, but the wifi reception is so bad compared to all other items in the same room that i had to put a wifi repeater next to the Tv. The adapter makes a sound when the tv is turned off. And the apps are so so. Apparently my provider spectrum doesn’t even make an app for this platform.
So all in all, still waiting for decent support , not a happy customer at all. Would like to be taken seriously.
UPDATE: after placing this feedback above I was informed by mail (finally) that only if I removed all negative feedback they could start solving issues (and something about having to be humble to get any help...again no name or contact details). I informed them I’d prefer seeing the fix first. After this I simple got ignored like i had been before. I do not believe there is an actual support team with any tech knowledge in the company. Simple delay until it goes away tactics. My recco, stay away from this ‘company’.
Response from Evervue USA Inc.Dec 22, 2020
At Evervue we appreciate any feedback we can have from our customers. We have carefully reviewed the situation with Marvin van der Horst. On Friday, November 20, the customer requested support on his WIFI connection. On Monday, November 23, the customer confirmed that the WIFI works well with the installed WIFI Extender. In a bathroom, the WIFI is often not perfect and a WIFI extender ($20) will significantly improve the performance of any WIFI device. The following days, just before Thanksgiving, the customer contacted our company extensively by email, chat, social media, WhatsApp and reached out to our CEO. We counted 21 communications in 8 days with 9 communications even on Thanksgiving Day and Black Friday, which are family days and our offices were closed on Thanksgiving. On Black Friday, we were short-staffed and we experienced a very high volume of orders during that time. On Thanksgiving evening, the customer posted his first review stating that we did not respond and that he was contacting us for “weeks”, while the customer only contacted us the first time a few days before, on November 20. In addition, we received random messages on one of our Social Media accounts from Yvonne van der Horst-Bouma regarding this customer requesting support. The customer caught the attention of our management because when a customer contacts us 21 times in 8 days, 9 times on Thanksgiving day and Black Friday, random messages from other people, and leaves incorrect reviews on Thanksgiving evening, we have procedures in place to protect our employees and company against possible harassment and further escalation. At that point, we stop communication so that we can carefully review the situation. A few days later, we kindly asked the customer to make a fresh start and to remove the review first so that we can assist, however, the customer declined. We proposed to the customer to send the product back to our warehouse in Long Beach CA for a refund but the customer declined.
Evervue, located in Newport Beach CA is a great company. Founded in 2001 (in business for 20 years), we have become the leader in our industry with continuous innovation and making great Bathroom TVs, Outdoor TVs, Mirror TVs and we supply our products to many hotels, resorts and also directly to consumers in the US and around the world. We provide excellent customer service through our global support team which can be reached at www.evervue.com/support. But it seems that even great companies like Evervue and even Apple, Samsung, GoPro, cannot avoid a negative review on Trustpilot now and then.
CG
CG
Love the new cosmos tv
Love the new cosmos tv. they updated well on my shipment. I am a happy customer. for anyone who is considering the tv, 32" is large enough. No need to spend more money on a larger one.
Response from Evervue USA Inc.Feb 16, 2021
CG, we're happy to see that you had a 5-Star experience with Evervue USA Inc. Thanks for sharing.
MW
Matt W.
Hard to right a constructive and fair…
Hard to write a constructive and fair review as Evervue have bad reviews taken down as fast as you post them.
I am now asked to share the experience despite contacting them multiple times. @ Evervue, you have asked previously what the issue was as you had no records. I sent you the records and the person i was dealing with just to remind you...
I will not waste any more of my time with this company.
As for the product. Ive taken it apart and added a Roku stick as i find the user interface to be too awkward and slow.
If you do order this product and are in Canada. You will need to pay all the import duties but i was not told until after you make the purchase. I had to add 15% on the price.
Response from Evervue USA Inc.Feb 16, 2021
Dear Mr. Walker, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. However, would you be able to share with us your experience thru our customer support email [email protected].
TM
Tom M.
finally after couple of months
finally after couple of months, my order has arrived. hoping cosmos is the best outdoor tv purchase that i will ever have. thanks to sales rep who updated me on the shipping.
Response from Evervue USA Inc.Feb 16, 2021
Hi Tom! We are so grateful for your review. Thanks for sharing your rating with us and the community.
AJ
Alexine J.
Late Shipping
good functioning products but the shipment is always late.
Response from Evervue USA Inc.Feb 16, 2021
Hi Alexine! Thank you for the review. We always do our best to meet the expectations of our customers. We apologize for the late shipping experience but rest assured that we are doing our very best to be better.
JI
Julie I.
I purchased a lighted frame mirror in…August 2019
I purchased a lighted frame mirror in August. Frame is cheap and corners do not come together tightly. Mirror will not light when in vertical position. Have contacted company over and over again. It has been over a month and I still have a $1300.00 piece of junk mirror that won't light. Technical service is a joke.
Response from Evervue USA Inc.Feb 20, 2021
Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. As much as we want to address this issue by checking the history of your claims, unfortunately there's no client purchased record under your name with Evervue USA Inc. Would you be able to provide us your used customer name so we can address the issue properly? Please reach me personally via email at [email protected], and I would be happy to assist the issue at your earliest convenience.
MV
Mark V.
Very Happy Customer
I did a home renovation about a year ago and I wanted the most luxurious bathroom possibly made. A friend of mine already had a MirrorVue and I thought it was amazing. I ordered my own and had it custom made to fit in my bathroom. to this day I feel like this purchase really upgraded my bathroom to the next level and will totally consider getting other products from Evervue! I ordered the silver mirror 32" TV and the dimensions are approximately 70"x50".
Response from Evervue USA Inc.Feb 16, 2021
Thank you so much for this 5-star review, Mark! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
