Based in California, Evervue USA Inc. is redefining the realm of Bathroom TVs, Mirror TVs, Kitchen TVs, Outdoor TVs, Smart Mirrors and Lighted Mirrors since 2001. With subsidiaries worldwide, Evervue products are installed in many houses and hotels and continues to del
Evervue USA Inc. (evervuetv.com) has 25 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
Evervue USA, evervuetv.com
Website
evervuetv.com
Category
Appliances & Electronics
Location
Newport Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: March 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I had the worst experience with this company, they are not honest, the product is not at all what you see on the website, I paid the VAT. , the TV was suppose to come from Europe, but it was delivered from CHINA and I had to pay the taxes, they said they will refund, THEY NEVER DID.
SS
Sheryl S.
I bought an Evervue Ocea Pro in…
I bought an Evervue Ocea Pro in 32-inch. This TV cost over $2k and didn't come with a manual. There should be a manual included that explained how the product worked, how to troubleshoot, and that ALL connections need to be checked prior to installation. Also, the manual should tell you to buy a wifi repeater upfront, so you don't have issues with that. We paid to have the TV mounted in our shower only to find out the sound was not working. When I emailed and told them I could not get the sound working, they asked for pictures of the back panel, videos, etc. but the TV was already installed so we had to remove it from the wall to check everything. They did respond every time but there was a delay due to time differences. So frustrating! We finally did the issue fixed and the TV seems to be working ok now. The remote is also hard to use so make sure you get the touchscreen. Just understand that there is no live customer service.
EA
Ergens Anders G.
Arrogant, legally questionable
Arrogant. I was interested in buying one of their TVs from abroad. When I had a question their local office (Netherlands) referred me to the US.
My concern was that their terms and conditions violated local laws. Specifically that a remote control was not covered by the product warranty (it is, the law covers the entire product including accessories).
When I pointed this out they refused to look into it and were adamant that they were correct and I was not (I am, I checked with our consumer’s society where I’m a member).
I can’t tell you whether or not to do business with these people. But I can tell you that you will face this kind of attitude if something goes wrong.
Als reading their responses and (alleged) legal threats in response to reviews… made me buy from a competitor.
Further update: they attempted to flag this review as defamatory.
CO
Consumer
Cosmos TV not fit for purpose
The Cosmos TV we received is not fit for purpose and is very poor quality. We requested a refund and no one wants to talk to you. Evervue please respond….
Response from Evervue USA Inc.Jun 22, 2023
Richard Clarke,
We are sad to see that your Cosmos purchase led to a 1-star review which we believe could have been avoided if you gave us the chance to help you. We are committed to answering your questions and ensuring your satisfaction. The problem you described is caused due to incorrect installation of the outdoor TV, which was confirmed when you sent pictures to our Technical Support Team.
The Cosmos Outdoor TV is designed for outdoor use and requires continuous power connection for its active temperature control system to circulate airflow. This addresses the issue you mentioned about fans turning on when connecting the TV to power, which is normal when exposed to sunlight for a long time. The fans will even turn on when the TV is not in use when the temperature within the unit gets above a certain level. Additionally, installing the cap is essential for improved visibility in direct sunlight along with the anti-glare tempered glass.
As stated in our terms and conditions that we published on our website, (https://www.evervue.co.uk/terms/), consumers in the UK have the right to return qualified orders if the product does not meet their expectations. Business-to-business (B2B) purchases are always final and never refundable, which your purchase falls under. Furthermore, the order was delivered to you on May 9th, and 5 weeks later, we received your request to return the product, with threats of legal action right after.
Your designated sales person explained to you that your purchase does not qualify for a return/refund and advised you to contact our Technical Support Team for any questions.
Our Technical Support Team operates from Monday to Friday. It may take approximately 1-2 business days for our team to thoroughly assess each inquiry and provide appropriate guidance for issue resolution.
During this period, we observed a concerning pattern of unusual, disparaging, and harmful emails, actions, and communications originating from your end, directed not only towards Evervue UK Ltd but also to other Evervue entities worldwide. Furthermore, it has come to our attention that you have attempted to contact our employees via social media and have actively engaged in commenting on our social media pages, as early as 7 AM UK time on the same weekend you posted this review (all of this escalated very quickly). We prioritize the safety and well-being of our employees and advise them against responding to such communications in order to allow us to thoroughly evaluate the situation and seek a resolution that serves your best interests.
At Evervue, we take great pride in our global workforce and our recent milestone of completing two decades in the industry. We regret to note that your review appears to be aimed at tarnishing the reputation we have diligently established over these twenty years, seemingly driven by your desire for a refund after a five-week period. We recommend considering our advice on how to address the issues with the Cosmos Outdoor TV. Implementing these suggestions should help you enhance your enjoyment of your purchase.
TD
Telmo D.
Terrible experience. Do not buy from them
If I could i would give it 0. This company is terrible. Its really bad. They send me a product that never worked, for three months they asked me to replace cables, open panels, send pictures and videos, and never worked. Then, when asked for a refund they stop responding. There is not customer support line, they take days to weeks to respond- and then they stop responding. Its a matter of time until there is classaction against them. My purchased was just a terrible experience. They are just terrible. I spend three months following their instructions in trying to fix this mirror- never worked. When asked for a refund- they get extremely rude and stop responding. As a Military veteran this has cause so many headaches. I'll take any help out there against this company. DO not buy from this company.
Response from Evervue USA Inc.May 9, 2023
Mr. Telmo Filipe Dasilva. Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your recent purchase. At Evervue, we always strive to provide our customers with the best possible experience and are disappointed when we do not meet expectations.
We understand that you faced issues with the product and we have made several attempts to assist you in resolving them. Our records show that our technical support team provided step-by-step guidance and offered multiple solutions, but it seems that we were unable to find a resolution due to the lack of cooperation from your end.
Additionally, we understand that sometimes products may not meet the expectations of our customers. In such cases, we have a hassle-free return and refund policy in place for selected products. Despite offering you the option to return the product for a full refund, you have chosen not to take advantage of this option.
We would like to reiterate that we value all our customers and are always willing to work together to find a satisfactory resolution. However, we believe that we have exhausted all possible avenues to assist you in this matter, and there is nothing further we can do at this time.
For any future customers reading this review, please know that we are committed to providing excellent customer service and quality products. We invite you to reach out to our customer support team with any concerns or questions, and we will do our best to find a solution that works for everyone.
Thank you for your understanding.
AG
Alex G.
I regret deeply my bought at EVERVUE
When I bought 2 qaio smart mirrors I thought that was my best decision, but unfortunately the mirrors never worked properly since day 0, I sent some mails, videos with explanation of the problem which weren’t downloaded, and they never gave me a solution for the problem . So when I wrote them to express my frustration they threatened to close my account , (for that they answer not for giving a solution), now I have two expensive mirrors that are unuseful like tv’s and that I want to return but they have never sent me the instructions to return ,I’m waiting for .
Response from Evervue USA Inc.Mar 7, 2022
We would like to respond to this message posted by our customer Alexandra Galeano from Spain, Europe.
QAIO is a very popular Smart Mirror that was introduced in 2018 and has undergone several great upgrades over the years. QAIO is loaded with many features and sometimes customers who set up the mirror for the first time may have some questions on how everything works. We are of course happy to assist in any way we can. Alexandra Galeano has two Qaio’s that seem to work well from what we have seen, however, this customer aggressively communicates with us in almost every email, insults us, threatens with legal action and this makes it impossible for us to assist. This behavior does not contribute to resolving a problem. It is important that our employees are being treated fairly, friendly, and with reasonable patience so that they feel comfortable when they communicate with customers. We asked the customer multiple times to refrain from expressing frustrations and just discuss the questions she needs assistance with but without results.
The customer is always welcome to contact our support department and we are very confident that any issue can be resolved within a couple of days.
About Evervue:
Defining Luxury LED Technology since 2001, Evervue USA Inc. continues to inspire quality and cutting-edge performance. With over 20 years of experience engineering hand-crafted lighted mirrors and mirror TVs, we strive for excellence with zero compromises.
Evervue develops, manufactures, and markets premium product lines such as lighted vanity mirrors, bathroom TVs, TV mirrors, outdoor TVs, kitchen TVs, and smart mirrors all designed for distinct homes and commercial enterprises.
Discover why Evervue continues to be the global leader in custom luxury décor. Our mission is to offer exceptional products, equipped with the latest technologies, all while providing outstanding customer service.
SC
Shreyans C.
We continuously purchase MirrorVue…
We continuously purchase MirrorVue mirror TV from Evervue and we have been getting great quality mirror TVs and have not faced any issues so far.
Response from Evervue USA Inc.Feb 8, 2022
Dear Shreyans, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
