Based in California, Evervue USA Inc. is redefining the realm of Bathroom TVs, Mirror TVs, Kitchen TVs, Outdoor TVs, Smart Mirrors and Lighted Mirrors since 2001. With subsidiaries worldwide, Evervue products are installed in many houses and hotels and continues to del
Evervue USA Inc. (evervuetv.com) has 25 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
Evervue USA, evervuetv.com
Website
evervuetv.com
Category
Appliances & Electronics
Location
Newport Beach, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: March 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I had the worst experience with this company, they are not honest, the product is not at all what you see on the website, I paid the VAT. , the TV was suppose to come from Europe, but it was delivered from CHINA and I had to pay the taxes, they said they will refund, THEY NEVER DID.
EA
Ergens Anders G.
Arrogant, legally questionable
Arrogant. I was interested in buying one of their TVs from abroad. When I had a question their local office (Netherlands) referred me to the US.
My concern was that their terms and conditions violated local laws. Specifically that a remote control was not covered by the product warranty (it is, the law covers the entire product including accessories).
When I pointed this out they refused to look into it and were adamant that they were correct and I was not (I am, I checked with our consumer’s society where I’m a member).
I can’t tell you whether or not to do business with these people. But I can tell you that you will face this kind of attitude if something goes wrong.
Als reading their responses and (alleged) legal threats in response to reviews… made me buy from a competitor.
Further update: they attempted to flag this review as defamatory.
CO
Consumer
Cosmos TV not fit for purpose
The Cosmos TV we received is not fit for purpose and is very poor quality. We requested a refund and no one wants to talk to you. Evervue please respond….
Response from Evervue USA Inc.Jun 22, 2023
Richard Clarke,
We are sad to see that your Cosmos purchase led to a 1-star review which we believe could have been avoided if you gave us the chance to help you. We are committed to answering your questions and ensuring your satisfaction. The problem you described is caused due to incorrect installation of the outdoor TV, which was confirmed when you sent pictures to our Technical Support Team.
The Cosmos Outdoor TV is designed for outdoor use and requires continuous power connection for its active temperature control system to circulate airflow. This addresses the issue you mentioned about fans turning on when connecting the TV to power, which is normal when exposed to sunlight for a long time. The fans will even turn on when the TV is not in use when the temperature within the unit gets above a certain level. Additionally, installing the cap is essential for improved visibility in direct sunlight along with the anti-glare tempered glass.
As stated in our terms and conditions that we published on our website, (https://www.evervue.co.uk/terms/), consumers in the UK have the right to return qualified orders if the product does not meet their expectations. Business-to-business (B2B) purchases are always final and never refundable, which your purchase falls under. Furthermore, the order was delivered to you on May 9th, and 5 weeks later, we received your request to return the product, with threats of legal action right after.
Your designated sales person explained to you that your purchase does not qualify for a return/refund and advised you to contact our Technical Support Team for any questions.
Our Technical Support Team operates from Monday to Friday. It may take approximately 1-2 business days for our team to thoroughly assess each inquiry and provide appropriate guidance for issue resolution.
During this period, we observed a concerning pattern of unusual, disparaging, and harmful emails, actions, and communications originating from your end, directed not only towards Evervue UK Ltd but also to other Evervue entities worldwide. Furthermore, it has come to our attention that you have attempted to contact our employees via social media and have actively engaged in commenting on our social media pages, as early as 7 AM UK time on the same weekend you posted this review (all of this escalated very quickly). We prioritize the safety and well-being of our employees and advise them against responding to such communications in order to allow us to thoroughly evaluate the situation and seek a resolution that serves your best interests.
At Evervue, we take great pride in our global workforce and our recent milestone of completing two decades in the industry. We regret to note that your review appears to be aimed at tarnishing the reputation we have diligently established over these twenty years, seemingly driven by your desire for a refund after a five-week period. We recommend considering our advice on how to address the issues with the Cosmos Outdoor TV. Implementing these suggestions should help you enhance your enjoyment of your purchase.
TD
Telmo D.
Terrible experience. Do not buy from them
If I could i would give it 0. This company is terrible. Its really bad. They send me a product that never worked, for three months they asked me to replace cables, open panels, send pictures and videos, and never worked. Then, when asked for a refund they stop responding. There is not customer support line, they take days to weeks to respond- and then they stop responding. Its a matter of time until there is classaction against them. My purchased was just a terrible experience. They are just terrible. I spend three months following their instructions in trying to fix this mirror- never worked. When asked for a refund- they get extremely rude and stop responding. As a Military veteran this has cause so many headaches. I'll take any help out there against this company. DO not buy from this company.
Response from Evervue USA Inc.May 9, 2023
Mr. Telmo Filipe Dasilva. Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your recent purchase. At Evervue, we always strive to provide our customers with the best possible experience and are disappointed when we do not meet expectations.
We understand that you faced issues with the product and we have made several attempts to assist you in resolving them. Our records show that our technical support team provided step-by-step guidance and offered multiple solutions, but it seems that we were unable to find a resolution due to the lack of cooperation from your end.
Additionally, we understand that sometimes products may not meet the expectations of our customers. In such cases, we have a hassle-free return and refund policy in place for selected products. Despite offering you the option to return the product for a full refund, you have chosen not to take advantage of this option.
We would like to reiterate that we value all our customers and are always willing to work together to find a satisfactory resolution. However, we believe that we have exhausted all possible avenues to assist you in this matter, and there is nothing further we can do at this time.
For any future customers reading this review, please know that we are committed to providing excellent customer service and quality products. We invite you to reach out to our customer support team with any concerns or questions, and we will do our best to find a solution that works for everyone.
Thank you for your understanding.
AG
Alex G.
I regret deeply my bought at EVERVUE
When I bought 2 qaio smart mirrors I thought that was my best decision, but unfortunately the mirrors never worked properly since day 0, I sent some mails, videos with explanation of the problem which weren’t downloaded, and they never gave me a solution for the problem . So when I wrote them to express my frustration they threatened to close my account , (for that they answer not for giving a solution), now I have two expensive mirrors that are unuseful like tv’s and that I want to return but they have never sent me the instructions to return ,I’m waiting for .
Response from Evervue USA Inc.Mar 7, 2022
We would like to respond to this message posted by our customer Alexandra Galeano from Spain, Europe.
QAIO is a very popular Smart Mirror that was introduced in 2018 and has undergone several great upgrades over the years. QAIO is loaded with many features and sometimes customers who set up the mirror for the first time may have some questions on how everything works. We are of course happy to assist in any way we can. Alexandra Galeano has two Qaio’s that seem to work well from what we have seen, however, this customer aggressively communicates with us in almost every email, insults us, threatens with legal action and this makes it impossible for us to assist. This behavior does not contribute to resolving a problem. It is important that our employees are being treated fairly, friendly, and with reasonable patience so that they feel comfortable when they communicate with customers. We asked the customer multiple times to refrain from expressing frustrations and just discuss the questions she needs assistance with but without results.
The customer is always welcome to contact our support department and we are very confident that any issue can be resolved within a couple of days.
About Evervue:
Defining Luxury LED Technology since 2001, Evervue USA Inc. continues to inspire quality and cutting-edge performance. With over 20 years of experience engineering hand-crafted lighted mirrors and mirror TVs, we strive for excellence with zero compromises.
Evervue develops, manufactures, and markets premium product lines such as lighted vanity mirrors, bathroom TVs, TV mirrors, outdoor TVs, kitchen TVs, and smart mirrors all designed for distinct homes and commercial enterprises.
Discover why Evervue continues to be the global leader in custom luxury décor. Our mission is to offer exceptional products, equipped with the latest technologies, all while providing outstanding customer service.
JG
Jill G.
Defective Products and Zero Customer Support
We purchased 3 mirrors and 2 of the mirrors were defective. We attempted to communicate with the company and despite hiring specialized engineering support, Evervue REFUSED to refund or support our requests. I have numerous photos of the defective wiring. I can provide emails from the "owner" who refused to provide any support.
We have reached out to Evervue president and local representatives and they refuse to provide service. We even engaged a law firm to help us pursue a claim but have no way to reach them out of the country. I have invoices and photos we have shared of the issues but can't paste them all to this review. I'm happy to upload or talk with any Evervue representative!
-Why you are rejecting the business' response
Evervue’s response is NOT accurate. The installer has NOT changed the wiring configuration; the installer actually labelled all wires when the mirrors were initially removed from the box and in receiving such poor customer response troubleshooted to get the mirrors lights to turn on. We can provide multiple affidavits, under oath, that the installer has not changed the wiring. In fact, the wiring, we believe was DEFECTIVE from the start. We have provided photos of the issue.
Evervue states that “all is good and resolved now”. THAT IS NOT TRUE. NOTHING HAS BEEN RESOLVED AND WE HAVE CONTINUED TO EMAIL EVERVUE AND RECEIVED NO REPLY. My most recent email to Evervue is attached.
Evervue states “the mirrors will work great” --- on the contrary, the mirror lights DO NOT WORK. We are not satisfied and want to return all 3 mirrors for a full refund unless we get an English speaking technical support manger to CALL our TEAM --- we have spent literally dozens of hours on having professionals attempt to get this mirrors operational and have had ZERO support.
The correct lay out of the wires DOES NOT fix the issues we have faced. The lights do NOT work. The debris in the largest mirror is STILL there. We have engaged the electrician, the architect, the contractor and numerous specialty subcontractors, and all have confirmed the mirrors are defective. We proposed that Evervue send a new controller and dimmer (mostly price) and we could ask our team to attempt to use those parts, but otherwise we have NO clue why these mirrors are NOT working.
The largest mirror which has a LIGHT that actually DOES turn on is defective because it has DEBRIS inside the mirror frame. Pictures of this issues have been forwarded to Evervue. And still no response.
-Mention any additional concerns you would like the business to address.
As previously stated (also in the email attached) we propose (1) Evervue have their legal team contact me directly, (2) Evervue send alternative controller and dimmer and we could attempt to have those parts installed to see if that is the issue, (3) send us 3 boxes and we will ship ALL three mirrors to the USA showroom for a full refund. Please NOTE that Evervue has skirted even addressing the debris which is INSIDE the frame on the largest mirror. Again, we have encouraged HUMAN interaction and replacement parts --- so far Evervue has only sent “blaming” emails that inaccurately claim this is our installer’s fault! Evervue has taken NO responsibility.
Latest email attached>
Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide
Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide
-If applicable, please send me any documents that support your rebuttal statement
AB
Amy B.
NO SUPPORT from company AT ALL!
I purchased an Evervue Ocea Style 220 Smart Touch Bathroom TV. It does not work. It has power. It will not connect to my wifi. I have purchased an extender. I have hired an IT professional. It does not work. I have written to their tech support and all I get back are emails telling me to do what I have already done (as stated in my emails). I have called the help line and they do not answer. They just direct you to write to their support line. DO NOT BUY FROM THIS COMPANY!
Update to my original review: The final resolution was a full refund, only after I got the credit card company involved. To address their accusation that I did not know how to operate an Android product, I brought in an expert IT support tech, just to be sure that was not the issue. In the end, since they claim upon receipt of the returned tv, that it worked w/out issue, then that only reinforces my suggestion to not purchase their product since that "perfect" is way below satisfactory. The only way I would amend this to a favorable review would be if they admit their product was faulty and their support was sub-par.
Response from Evervue USA Inc.Nov 5, 2021
We have carefully considered the review of Amy Brassard from North Providence, Rode Island, USA.
We feel this review does not reflect the real situation. We have provided the customer with excellent support, however, the customer was not able to set up the Android system. Our TVs come with Android operating systems that offer the latest features and is different than a traditional TV. For example, sometimes it is unclear on how to move forward in an Android Menu when you use this for this first time. We sent the customer a return label and the customer was fully refunded for $849.00. We are unsure why the customer would leave a review like this after the issue has been resolved in full. When we received the TV back, we inspected the unit and everything was working well with the TV.
We try very hard to help every customer and provide excellent customer service. Unfortunately, it seems we cannot make everyone happy, and as a response, the customer leaves a damaging and unfounded review. Examples of this can also be found with companies like Apple, Samsung and Bose who have mostly negative reviews. This is unfortunate, as it does not represent our products, nor the majority of our happy clientele.
Evervue USA Inc. is proud to be Celebrating our 20th Anniversary! Evervue USA Inc. was established in 2001 with a vision for providing cutting edge technology combined with beautifully crafted products. Our mission is to offer exceptional products, equipped with the latest technologies, all while providing outstanding customer service. Come celebrate what sets us apart from the rest on our landmark Anniversary!
