Eversource EnergyReviews of eversource.com

I give Eversource -100 starts AND Customer service is the worse ! I called many times for the same issue that they have been billing me the same EXTRA AMOUNT which is +20 +20+20+20 each time Now I owe like $400 ! WHAT THE HELL I paid LAST MONTH $500 because of EXTRA FEE AND A PAYMENT THAT “ DID NOT WENT THROUGH “ and I called customer service to confirm that I paid everything and that I will not be charged like this again and she told me that yes I was all set , all issues all resolved …. Now I see my bill today and I have the same issue again , $400 extra ? I called this morning and the lady was very rude didn’t help me with this issue and just hung up ! WHAT AM I SUPPOSED TO DO ????? Now I don’t think I will be able to see my family this Christmas , because of this terrible situation! , I’m just 19 years old and my mom doesn’t speak English so I have to help her , she can’t deal with this sh** , i am trying my best What the heck .

Eversource is a complete joke of a gas company or company in general for that matter. They have been on my street and within a 3 block area working for the past 2-4 weeks..they then disconnected gas to supposedly swap gas lines..they turned off the gas all day today December 7th which was fine while i was at work and my kids were at school and daycare…NOW I get home at 4:41pm with no gas to heat my house or cook..I call and ask why my gas is off and they claim nobody over 18+ was home to allow the gas employee inside to relight pilots and check o things…my whole issue is 1. The meter is outside so what could they need to check inside my house 2. Why were no notices, phone calls, or emails sent out informing customer that someone of age must be home pretty much all day so they can gain access to the dwelling when needed…so here we are my 4 children two of which are under 2 years of age with no way to cook, or heat my home while the temp is now 22 degrees and dropping…I’m extremely disappointed, dissatisfied, and angry with eversources lack of communicating effectively just as they will email, call, text, and send mail when they want their money for the bill…I called customer service and was told that the issue of turning on my gas is still pending due to more important calls being priority…WHAT!!! so customers with children let alone babies are not of the same importance as other calls..I WISH I could give eversource a -5 stars they should seriously be so embarassed

I had to give one star to give a rating! disgusting , ineffective, negligent, careless and inept! It appears to me this companies sole purpose is not to provide a service but to rob people blind! one bill is $32.00, then a letter stating an "error" was made. (I overpay to keep the current amount). Only to then receive a bill for $266.00!!! Absolutely incompetent! I am on a monthly billing cycle to AVOID ANY SURPRISE INCREASE MONTH TO MONTH. I strongly feel this was NOT accomplished.

The worst light company... They are definitely disgusting!!!!!! and I got to be honest the only reason I'm with them is because of where I live I didn't want them in the first place disgusting they are!! From the very beginning to the end they suck

Customer service is very rude, I do not understand how they bill us. I wish there was another company .This is the worse company I have dealt with.There should be an option for zero rating.Consumer Advocate needs to be involved otherwise the average person will not be able to keep their house warm for the winter.Please Help customers are being abused

To me, it's the worst service company I ever had. They are expensive, misleading in service, and liars on billing. But without competition, why would they do anything different? Should be illegal.

Worst service imaginable. Wait 35 minutes to be told that this is "billing" and I need to wait another 40 minutes to transfer service. Call back can't be scheduled for the next day (even though it is 3 pm now and they close soon). Website sucks in so many ways. Useless.

eversource is a scam lying bs. company. they mail you a statement with your bill saying how they spend mega money to trim trees around power lines. they do nothing unless a tree falls on line. I have lived in same area for 20 yrs. with trees hanging on wires on Rt. 116 littleton rd. in whitefield nh. with nothing done. all bs.