Eversource EnergyReviews of eversource.com

If I could Give 0 stars I would. Eversource exemplifies what it looks like when a company has no competition and therefore they don’t care. They don’t even try to care. I’ve had several really awful experiences with Eversource with documenting account information I incorrectly. After several attempts and long wait times they needed over 5 times to actually do what it is that they said they were going to do which was simply change account information to reflect the correct account holder. This held up our solar panel project by over 6 months. Most recently an error on automatic payment happened and we received no notifications. Our electricity was shut off without any notice. Even after resolving the payment issues immediately online they refused to turn the power on until the next day even when a maintenance person from Their company was right in our driveway. They said he cannot help bc that wasn’t their policy. The whole thing is disgusting and sickens me how they would leave a family and people without water, heat, and electricity for over 24 hours even after the issue was resolved and a person from Their company is in the driveway. They make me sick.

Worst customer support ever. Not only are their rates incredibly high but no one seems to know what's going on. I have a credit for $371 that is being added to the amount owed, instead of subtracting it. I have spoken to three agents (customer support, credit and billing) to help me understand my bill, but they keep transferring me to someone who can better help me. Each time throwing me back into the long queue. One hour+ later, no one can!!

Phone Robot voice is very annoying. Doesn't understand questions. When will they hire a knowledgeable person?

For a company that keeps jacking up their prices, they have the crappiest customer service and response time ever. Not that they care about their customers, only their profit margins. 🙄

The customer service is poor. After waiting on hold for 20 minutes, I was sent to the incorrect department, then to the "right" department, and before I spoke with anyone, the call abruptly disconnected. The automated system is inefficient and requires a particular cause for the call; when I offered one, it did not understand and assumed there was a power outage. This was a dead end and I did not have the option to go back. As a result, I had to make many calls and lost over 50 minutes.

Continues to waste my time. Pathetic company that clearly doesn't care about their customers.

Poor service all they want is more money a joke!!!!

Horrid experience on phone with Eversource for an hour and 47 minutes. Time I’ll never get back. The greed, the lack of empowerment for their phone personnel. Hideous!!!! Never again. If I can move to a state that doesn’t use Eversource for power that’s what I’ll do, soon as possible.