Eversource EnergyReviews of eversource.com

I ran into hard times and got behind in my payments. They turned my electricity off the second week of November. The worst of it, after I got the full balance paid up, taking my rent and from other places, they told me my electricity would be back on in a couple of hours. It’s been nearly 24 hours and my house is cold...55 degrees. Everyone there turns a deaf ear. No heat, no oven. Poor customer relations.

There is a special place in Hell for this company and its directors. This is a heartless, greedy, unrelenting, awful awful place. I hope that the corporate brass and the board members who are likely enjoying their beach vacations and $200,000 cars will one day become aware of those of us who have had to make the choice between food on our table or paying the power bill. It's ungodly what these people have been allowed to get away with. Shame on you people.

Things at ES will not change unless the current execs are removed. Employees cannot speak up for fear of retribution. So many incompetent people work there due to nepotism and equity. Its sad because so many of the ES employees work hard and care about what they do.

Eversource puts all their debt on the backs of consumers while management rakes in the money. We put in solar to try to save money, but Eversource has tacked on so many fees to their delivery service that it is some times more than double our supply costs. They add a bunch of nonsense fees that pass the cost of doing business right back onto the consumer. We should own stock in Eversource, since we are paying their costs. I hate them so much. They are raking in profits, yet continue to cry over their debt. Pay your damn bills before paying your CEO $18.89 million a year instead of raising our fees again!

Deplorable company and customer service. No one answers any questions service reps are rude. You can’t get anywhere with anything thru customer service tried four times 25 minutes on hold no call back except a survey? On top of ridiculous delivery charges that are more than our monthly bill! Time for some customers all of us to stop this mega monopoly grinding us all into the ground with their cost of maintenance they never actually do but charge more for. Disgusted!

I have 2 eversource accounts in 2 different states. Normally, I pay by phone and I am prompted to enter my account number that I want to pay. This past time, I was not. Money was directed to wrong account. Two lengthy phone calls and 5 customer service people later, the money was not directed to correct account. Extremely frustrated.

Worst customer service ever. They overdraft my account by 10,882 dollars twice. Nobody is able to fix it, I spoke with 7 or more agents and they keep transferring me, in the meantime they kept asking me if i'm interested in solar, what a nerve! Horrible company.

This is truly one of the worst companies I've ever encountered. Starting new service? Ok there's an option to do that on the website. I try. Doesn't work. Ok I call them. Says I need to upload documents. Ok. A day later, it failed. Please upload more documents. Ok. A day later, it is accepted. Ok. So surely I can start service now right? Nope doesn't work. I call them again. Ok now it finally works. I ask for a confirmation email. They say I will receive it shortly after the call is over. I never got an email. Only good part is the person on the phone was not rude.