Eversource EnergyReviews of eversource.com

We were given a mailed letter about a repair that included my address. My electric would be shut off from 7?8? To 3 pm. I called to check on that date and it was confirmed the work would be done. Most of the day we by with no lose of power . I called only to be told it would now be done the next day after I waited all day. The excuse they could not get enough workers for the job. My remark was what?? You don’t have enough workers ?? Today is the reschedule and once again 3 hours have gone by with no electric shut off.. I am now waiting for a call back! Why is there no other choice but Eversource in parts of Conn??

I have been calling for over a month for a street light out right in front of my home and the next house down. It is Pitch black on half our street. Have pictures of my car parked right outside in front of my home and you can not see the car because of how dark it is.

The power to our house partially went out. I reported the outage online. My husband identified the problem as a wire coming from their green box in our yard. The rep that called continued to ask questions that could not be answered by a customer and my husband got a little frustrated with her ( it really was nothing more than, that’s not my job). When we looked online there was a restoration estimate for 12:45. At 2:00 I called eversource and explained that I’d reported an outage in the morning and she told me it had been canceled! I get that customers can be pains in the ass but if you can’t handle customers, don’t get a job in customer service. The 2nd rep was very professional and the crew showed up within 30 minutes. This negative review is for that first rep only. Unfortunately, the company will probably never know who it was and there’s no way it’s her first time being petty!

No assistance from anyone. Callbacks don't occur. Account information is impossible to find.

I would give less than 1 star. I'm a new customer. I can't see my bill without a 4 digit ID number (supposed to be my license), that was obviously never added to my account. I've tried to call multiple times and Eversource always gives me a minimum 45 minute wait time... MINIMUM. There is no email address, no way to speak to a human being, and no way to get into my account, it is infuriating. I can still pay by phone, but I cannot see the bill to make sure it looks right. Criminal negligence, non-existent customer service.

Waited an hour, requested a callback, and another hour later (so now two hours), I got a voicemail, BUT NO CALL.

Horrible! Can’t reach a human being no matter how long you wait. You make so much money, invest some of it to hire customer service. Greedy companies are getting greedier

Scammers will hold your $500 deposit even after you pay them their inflated monopolized rates for over a year.