Eversource EnergyReviews of eversource.com

Service disconnected for payment yesterday morning. Payment was made the day before and was seen in the system by every cs rep that I spoke with during the day. My 80y.o mother who's O2 dependent 24/7 wasn't able to use her O2 concentrator. Albeit we had a few portable tanks, they don't last indefinitely a few hours at best. So from 9am until 6pm they couldn't get anyone to return and reconnect the power. Total BS and very intentionally cruel. They waited exactly 24h to restore the power and my mother is now in the hospital suffering from hypoxia due to lack of appropriate oxygen. Thanks Eversource (I know you don't GAF)

Worse customer service than ever. I asked home they turn someone’s power back on and the rep said she didn’t know????

I am filing a complaint because this company’s billing and customer service practices are unacceptable. Their billing is consistently incorrect, and despite providing full payment information each month, they continue to send harassing shut-off notices threatening to terminate service. This happens repeatedly. Trying to resolve the issue is nearly impossible. Customer service is essentially unreachable. Today alone I have been on hold for over 90 minutes, and previously I waited over 30 minutes with no resolution. It is extremely frustrating and wastes a significant amount of my time every single month. The constant shut-off notices, despite having valid payment information on file, feel like harassment and create unnecessary stress. This company clearly needs to improve: • Billing accuracy • Customer service accessibility • Resolution of recurring account issues I am requesting that they correct the billing problems, stop sending unwarranted shut-off notices, and provide a reliable way to reach customer support.

Terrible company that raises rates and has awful customer service. Always a long wait time and when they call back it's quick and then it takes forever to get them again. I'm sure the long wait times are because of everyone else complaining. They don't do anything to help you with the high bills or rates. Worst run company around.

WORSSSSSSTTTTTTT CUSTOMER SERVICE!!!!!!! IT SAYS THE WAITING TIME IS 1 HOUR, ALMOST 2 HOURS HAVE GONE BY STILL NO REPRESENTATIVE!!1 FIX YOUR SERVICE!

I just received my gas bill and it is out of control. This is not acceptable. How are people suppossed to afford the massive increase we are seeing. How much bonus did the CEO receive this year?

Price gouging at its finest.. really scummy company. Shitty service charge you for everything. Scumbags for real. Profit profit profit... your company sucks

If I could give minus number I would. I called because I got a letter in the mail saying I had a past due? I had processed payment with the last customer service person I talked with because I was not receiving any bills in the mail?. No reason why I was not being billed? Ok move on. Can I get my bills mailed, OK. Month goes by no bill? Now I get a letter pasted due. Why? No mailing of invoice but I do get past due. Called Eversouce on the number given in the letter, 6 minute wait just to get someone that can not help, Kevin, he takes credit card info? But then says he can't help? Letter gives the phone number to call. Why can't the people who I am told to call help? Worst customer service 1.3 stars, they get that because you have to give one star to write a review.