Eversource EnergyReviews of eversource.com

I wanted to speak to someone about inconsistent bills. I Called the customer service number, had to listen to many automated promotional messages then waited 20 min to speak to a live person. Agent was pleasant, listened and began setting up a Service Call and she dropped off call after 25 minutes of discussing our problems. Started the process again, listening to promotions, waiting 20 min. Nothing was documented from previous 25 min call. We Set up service at my house for 0800 the next day. Waited till 0845, called, listened to promotions, waited 20 min to find out I should have been informed the service would be 0800-1200 window. Delivery Charges are excessive, paying for services I have nothing to do with ie Electric Cars, Solar Energy. ALL Eversource operating costs are pushed to the customer. Extortion at its finest. The Eversource CEO makes $13.5 million per year after giving himself a 19% pay raise.

Eversource is failing to manage trees over and close to power lines. A massive limb fell last month and created a massive mess and expense. Another limb is about to fall and they refuse to address it.

Truly wish I could give a lower review, my power along with the people on my street has been out for just over 23 hours now. It is hot outside and almost impossible to get sleep due to the heat. They must all be on vacation doing absolutely nothing. My worst regards to eversource. Most of them probably are still in training.

THEIR CUSTOMER SERVICE IS THE WORST ! My son has a medical condition and somebody cut my power off and it was supposed to be the apartment next to mine ! Its been 17 hours AND I STILL HAVE NO POWER , nor was i able to speak with somebody to get an update ! Worst elcerticity company ever !

Just trying to take over the service at a new house I bought and can’t get them to save my spot in the queue and call me back as their system says they will. Now, third day trying, I’m just going to sit on the call forever until someone answers and can help me. I tried to use their online tools but the address lacked out a message to call them for help. Immediately knew this was going to suck.

Just heard they want to increase all ready to high electric bills by 11%. It’s sad the greed is unbelievable. How bout I just direct deposit my check to Eversource and give you a lung and kidney.

Poor communication. Rude staff!! Beyond rude. takes forever to get anywhere with them! Dumb and USELESS. Quick to shut everyone off but not to restore it, just take a payment and let you linger for DAYS. 0/10 AWFUL.

Fast to send a shut off notice but make you wait 6 hours+ on the phone….. seems like they don’t actually want people to pay unless they can bill them extra for the turn on fees and other bullshit often caused by their inability to have a functional website or have a useable mobile interface via phone or internet. Hold you hostage by having a monopoly on power and then screw their clients with impunity. Random outages that you still get charged for the day for. All around scumbags. But they get away with it because the way are a state sanctioned monopoly I wonder how many relatives had to breed in this state for that to happen.