Eversource EnergyReviews of eversource.com

I just moved into my apartment. I’m currently 39 weeks pregnant and it’s winter. My service was disconnected without warning. No one called or emailed, they only claimed they sent a notice to my mailbox, which is impossible because it’s broken. There’s no emergency technicians to fix urgent situations after hours or on weekends. So rather than being empathetic, the call center is rude and tells a 39 week pregnant woman to go to a hotel or relative’s house and “try back” on Monday. I’ve never received a bill and was never notified that my service was conditional until they received a copy of my driver’s license. So now I’m without power in 20 degree weather at full-term pregnant and they don’t care to rectify the situation quickly or make it a priority it even for Monday. I’m just told to “try back” when they are open on Monday. It’s completely irresponsible to not have protocol in place for urgent situations and the call center is completely incompetent but they are aware that this bull crap is “completely legal,” so they don’t care. I cannot wait to talk to a manager on Monday to hear their excuse for the absence of actual customer service.

It is totally unacceptable that delivery charges can add up to more than 125% of the energy costs that Eversource is providing and that they charge these outrageous fees to every single customer. What a racket considering all they have to do to complete delivery is maintain the transmission lines and no one actually delivers anything. If maintaining the system costs more than the service that system is providing, Eversource has created a serious problem that they have been passing onto us. It's called greed and the result is their stock is up 3 fold over the last 10 years. Who let this irresponsible Monopoly into multiple States, taking over their local power and gas companies, only to run them so inefficiently that for the first time in 100 years it now cost more to deliver the service than the service is worth??? Any other business that was not allowed to form a Monopoly would fail under these conditions! Eversource has gotten away with this for over a decade because we are not smart enough to organize an effective protest against this abuse of OUR power. What improvement in service has Eversource made since taking over any of these previous companies that should earn company shareholders a 3 fold profit? Did they update or build any new power plants? I think not. What they did was permanently shut down several local power stations. Then they installed new long distance transmission lines to import power at a cost that coincidentally, is up by about the same 200% since their takeover. With such massive increases in profits, we have to ask where is there room for proper reinvestment towards maintenance and local upgrades? Someone with some website or social media skills needs to start an online petition against these absurd delivery rates. I don't know a single Eversource customer that would resist signing such petition. We can't do anything alone but if handled properly, in less than a year it should be easy to get at least half of their 3.6 million customers to sign this petition. Everyone that signs should inform at least 2 neighbors, asking them to sign. If this could receive a mere mention in the news, the numbers would instantly explode. Send the signed petition to the Public Utilities Commission and demand action.