Eversource EnergyReviews of eversource.com

Can I give Eversource "O" for a Star? I get notices telling me how Eversource "cares" and wants to help seniors and those in "need", yet the prices keep going up. My wife and I genuinely tried to reduce our usage by extra-special attention to details: shutting lights (and sitting in the dark), turning off printers and other machines conscientiously.... yet our bill went up and we are forced to rely on Eversource's "meter readings" without ever having a chance to challenge them. I think they make up numbers. But regardless, they have no soul, no conscience and no heart. Cruel corporation pretending to be "woke" by SAYING the right things but not actually doing them.

They should be ashamed of themselves. It's disgusting how they price gauge their customers. How many people are homeless because of them now?

Thought a big company would be more helpful, could not get service to look at an Eversource cable attached to my house leaving a 2" round hole in my siding. They said it must have been done by a private contractor and would not inspect. Even if it was, just purchased house and no-one knows, Eversource should be responsible for their support cable/electric lines. Waited months to try resolve and fixed myself, do not recommend doing this and after Eversource told me the same thing. They could come and deenergize the line for repair, but would not do the repair. I'm sure they could have done it in less time than me and it would have looked better to, for sure.

What a joke! Joe Nolan, Eversource CEO, celebrating the Inflation Reduction Act while raising electric rates by 100%. I had to laugh to keep from crying when I received my January electric bill for $970.00. This is well more than double for the same period in 2022 (OBTW, way more than my monthly mortgage payment). How interesting that the CEO’s salary was also doubled and Eversource posted record profits. Joe Nolan, you should be ashamed. Since I’m retired on a fixed income and you received quite a substantial salary increase, would you pay my electric bill?

We have been without power for 3 days and will be for at least another day or two. The problem being we are a single family home with no one else affected. This is because Eversource refused to take down trees last fall that we said were in the power lines. Sure enough, one of those trees took out the power out during the last Nor’easter. Now we are being put at the end of the line because of their mistake. All food in the fridge and 2 freezers will have to be pitched. We are on our way to buy a generator. All this because Eversource wouldn’t take a few small trees down. Worst company ever.

Paying the bills is impossible!!! You have to fix your website!!!

Bill was overdue and I had not realized. No letters or communications. Received an out of date letter threatening disconnection and app/website wouldn’t let me pay.. customer service hours are only Monday through Friday 8am-6pm with no option to speak with anyone. Thankfully they had not turned off my power as threatened but it’s ridiculous no communication and no one to speak to outside of my working day. There needs to be genuine choice on electricity service as well as supply and round the clock assistance for those who need it. I would give Eversource zero stars if the option was available.

It is absurd to pay over $200 for electricity... Especially with the crazy delivery fees are sometimes half of your entire bill. Oh and the fact you are never home cause you have to work 2 jobs to pay all these outstanding prices even though you pay everything early and prompt. Things are not making sense and do not add up. CT is highway robbery..