EverLightenReviews of everlighten.com

EverLighten created a custom plushie to be used as giveaways at corporate events. The quality of the work exceeded my expectations. The end product matched the design exactly with incredible attention to the smallest details. Throughout the process, there was very good communication with EverLighten. The product arrived ahead of time and to the requested specifications. It was also very successful, so we recently ordered more.

DONT LIKE THEIR WORK.

I sent a request and also sent an email to two different addresses. It said you would get a response within 12-24 hours. A week has now passed and I still haven't received an answer. I looked at the website and was very convinced of the work this company does, unfortunately I haven't been able to become part of it until now. I hope that can change after this cover letter.

EverLighten brought LIFE's vision to reality. LIFE received our custom roosters, and they are amazing! Communication throughout the process was top notch and the items were delivered ahead of schedule. The roosters are made of the highest quality and the design was better than we could ever have hoped for. All of the kids love their Brooklyn Rooster's. They helped get our brand out to the public in an easy way and helped with recruitment for children of our schools.

TLDR; confusing communication, excellent plushie Communication was a bit confusing during the project. There were many people I spoke with instead of a single point of contact. Additionally, the expectations one person would set didn't necessarily mean that's what happened. For example, I was supposed to receive fabric swatches before a decision about the colors however, I was asked to review photos of color swatches via email. Another example includes shipping the plushies to my house and not the office, even though we spent time discussing shipping and noting my office address. That said, the final product is great! The quality is excellent, and my team couldn't be happier with the end result. I will consider working with EverLighten again.

Everlighten, and specifically Michael, were very patient and communicative as we tried to get our specific colors right. Helpful in answering questions and rushed to meet a deadline that was unfortunately not communicated well on our end. Great customer service! We are very pleased with the end result and would recommend to anyone interested in custom socks.

I wanted to provide a final update on our experience with Everlighten and commend them for their stellar work. Despite facing challenges in the middle, Michael and the design/manufacturing team that ended up working with us to fix the problems went above and beyond to create and deliver the product in perfect condition. The individual(s) who designed and sewed the final revisions were skilled and detailed in their work and should be lauded for the considerable effort they put into the samples, which shone through in the quality of the final product. We got exactly what we imagined and could not be happier to have these plushies in hand. Michael leads Everlighten with integrity and I would not hesitate to work with them again or recommend to a friend, especially with Michael leading the project. --- Interim Edit: Reached out to the company after they responded to this review, and we are hopefully going to continue to work together to resolve the problem. We were most disappointed by the sudden refusal to communicate, so this is definitely a huge step in the right direction. --- Original review --- We wanted to create a plushie and were told we would get unlimited revisions on a sample. If you've created plushies before, you would know that revisions are a normal part of the process. However, on only the second round of feedback that I sent (and saying it was very close to what we wanted), the company abruptly decided to refuse to continue working with us. It appears that they switched management halfway through, or they were annoyed that the first sample wasn't perfect? Now my 4 months of hard work on revisions, designs, feedback, and communication has gone down the drain and I regret ever trusting this company. Take these positive reviews with a grain of salt -- something strange is going on with this company, and unless you also want to risk wasting the most valuable resource of your life - your time - then stay away from EverLighten. It's not about the money. I just hope this never happens to anyone else again.

After filling out the inquiry form, I received a phone call from a representative within a few hours. It was an exceptional level of customer service that I had not encountered before. They assisted me in selecting the appropriate materials and colors for my custom socks and recommended options within my budget. Additionally, I was pleasantly surprised to receive my products sooner than the anticipated delivery date, which was the cherry on top. Overall, my experience with EverLighten was excellent, and I am eager to place another order with them.