Shane F.
Confusing communication, Excellent plushies!
TLDR; confusing communication, excellent plushie Communication was a bit confusing during the project. There were many people I spoke with instead of a single point of contact. Additionally, the expectations one person would set didn't necessarily mean that's what happened. For example, I was supposed to receive fabric swatches before a decision about the colors however, I was asked to review photos of color swatches via email. Another example includes shipping the plushies to my house and not the office, even though we spent time discussing shipping and noting my office address. That said, the final product is great! The quality is excellent, and my team couldn't be happier with the end result. I will consider working with EverLighten again.
Response from EverLightenJan 17, 2024
Hi Shane! I am so sorry for the confusing communication you experienced with us. We try to deliver 24/7 customer service; that's why we have multiple customer service reps work on your project. But I totally understand your concerns. Going forward, we will just have one dedicated customer service rep. We will be sure to send you the physical fabric for your review in person and to double confirm with you on the shipping address. Thank you! Best, David Taylor, Senior Director of EverLighten Customer Service Team