LIARS! A blouse I purchased from them is NOT made of the materials they say it is. I ONLY purchased it because of what they show it’s made of on their site. It says 45% linen 55% cotton on their website (I have screenshots before they try and take it down) and that is why I bought it. I got it and the tag says 60% Rayon, 40% linen (I have photos). This is deceitful and I am going to file formal complaints with regulatory agencies. It's unacceptable for a company to be able to do this.
BM
Bobbie M.
I sent the items back and still got…
I sent the items back and still got charged for the items. Now on my credit report. These guys suck for sure
SM
Shauna M.
I’ve shopped at both Evereve and…
I’ve shopped at both Evereve and Trendsend, which ships Evereve brands to customers. The customer service at Evereve is inconsistent, depending on the day’s staff. Given the high price point of their merchandise, I expected better and more reliable service.
Trendsend is equally disappointing. Like Evereve, the quality of service depends on the “styler” who prepares your box. The last few boxes I received were complete misses. One box was filled with overpriced athleisure that didn’t suit my style, but they sent it anyway. The next box was supposed to be ready at the store, but when I arrived, it wasn’t prepared. I assumed they would cancel the Trendsend box since I had already bought what I wanted in person because the event was the next day. The salesperson even offered to “pull items for you.” However, they prepared the box anyway even though it was clear I needed it on the expected day for an event, and I had to call to cancel it and request a refund for the service since it wasn’t ready initially.
I tried Trendsend’s service one last time. The box arrived while I was on vacation, and I didn’t notice the return by date. I was charged $1,300 for the box because I didn’t return it within the 5-day window. When I informed the company that the box arrived after the expected date and that I was away when it arrived, they initially didn’t care. I returned the items in person at an Evereve store and the saleswoman was so rude, while I was explaining the situation she just walked away. Ultimately I had to email Trendsend and they said they would extend a one-time courtesy after waiting about a week for a response. They didn’t apologize for the delay and instead told me they were experiencing technical issues and that there might be a delay in processing my refund. There was no understanding or empathy, and instead, they pointed out their return policy and suggested that I should have used their extension. It took almost three weeks to receive my refund.
MD
Melissa D.
Very rude customer service and…
Very rude customer service and unfortunately supervisors were even ruder. I will never shop there again.
LS
Liz S.
Never shipped order dnd won't respond
I placed an order for two items on February 3rd. One item was received in the 8th and the other still hasn't shipped and has no status at all. I contacted service 5 days ago and still haven't received a response. I guess they think they can just take money and not send your merchandise. I will be filling a complaint with the FTC if I don't hear anything by noon tomorrow. Now I have another order where it looks as tho the same thing is happening. I d shop elsewhere. I don't trust them at all anymore. Something shady is happening.
AM
Andrea M.
So frustrating
I went to Evereve to try and return a pair of pants and t-Shirt ($180 total). I missed the return window by 1 day and they refused to return it or give me a credit. I have the receipt, all items are unworn and still have tags attached. I will never shop there again!!!
BR
Browneyez
Be aware of the return policies
I have used the box service where they ship clothing for you to try on. I have found good choices over the past few years and enjoyed it. This year my return is late and they charged my credit card for the entire box. When I contacted customer support they stated they would refund my money THIS time as a courtesy but in the future would only give a gift card . Stay mindful of the return policies when using the Evereve boxes . Unfortunately I’m going to have to cancel. I can’t have people playing with my money in this economy .
LW
Lindsey W.
Their rewards are a scam.
Their rewards are a scam.
They only send them in the mail, so either mine never got sent, or it got lost. They wouldn't honor whatever value I earned and I have spent over $2500 in the last 6 months. It is ridiculous that they see my purchases but will not honor the rewards I earned. Clearly mailing it is a tactic to hope customers don't get /see it and they don't have to discount anything.