LIARS! A blouse I purchased from them is NOT made of the materials they say it is. I ONLY purchased it because of what they show it’s made of on their site. It says 45% linen 55% cotton on their website (I have screenshots before they try and take it down) and that is why I bought it. I got it and the tag says 60% Rayon, 40% linen (I have photos). This is deceitful and I am going to file formal complaints with regulatory agencies. It's unacceptable for a company to be able to do this.
BM
Bobbie M.
I sent the items back and still got…
I sent the items back and still got charged for the items. Now on my credit report. These guys suck for sure
SM
Shauna M.
I’ve shopped at both Evereve and…
I’ve shopped at both Evereve and Trendsend, which ships Evereve brands to customers. The customer service at Evereve is inconsistent, depending on the day’s staff. Given the high price point of their merchandise, I expected better and more reliable service.
Trendsend is equally disappointing. Like Evereve, the quality of service depends on the “styler” who prepares your box. The last few boxes I received were complete misses. One box was filled with overpriced athleisure that didn’t suit my style, but they sent it anyway. The next box was supposed to be ready at the store, but when I arrived, it wasn’t prepared. I assumed they would cancel the Trendsend box since I had already bought what I wanted in person because the event was the next day. The salesperson even offered to “pull items for you.” However, they prepared the box anyway even though it was clear I needed it on the expected day for an event, and I had to call to cancel it and request a refund for the service since it wasn’t ready initially.
I tried Trendsend’s service one last time. The box arrived while I was on vacation, and I didn’t notice the return by date. I was charged $1,300 for the box because I didn’t return it within the 5-day window. When I informed the company that the box arrived after the expected date and that I was away when it arrived, they initially didn’t care. I returned the items in person at an Evereve store and the saleswoman was so rude, while I was explaining the situation she just walked away. Ultimately I had to email Trendsend and they said they would extend a one-time courtesy after waiting about a week for a response. They didn’t apologize for the delay and instead told me they were experiencing technical issues and that there might be a delay in processing my refund. There was no understanding or empathy, and instead, they pointed out their return policy and suggested that I should have used their extension. It took almost three weeks to receive my refund.
MD
Melissa D.
Very rude customer service and…
Very rude customer service and unfortunately supervisors were even ruder. I will never shop there again.
AM
Andrea M.
So frustrating
I went to Evereve to try and return a pair of pants and t-Shirt ($180 total). I missed the return window by 1 day and they refused to return it or give me a credit. I have the receipt, all items are unworn and still have tags attached. I will never shop there again!!!
LW
Lindsey W.
Their rewards are a scam.
Their rewards are a scam.
They only send them in the mail, so either mine never got sent, or it got lost. They wouldn't honor whatever value I earned and I have spent over $2500 in the last 6 months. It is ridiculous that they see my purchases but will not honor the rewards I earned. Clearly mailing it is a tactic to hope customers don't get /see it and they don't have to discount anything.
IN
intheclouds
They do not let you cancel even if you just placed order a minute before
Immediately after placing an order, I realized I needed to cancel it. There was no option to cancel on their website so I immediately emailed their customer service. Customer service immediately emailed me back and said they could not cancel it This is terrible customer service considering my order probably hadn’t even processed yet. I will not order from them again nor would I recommend them to anyone else.
CU
customer
This review is for Evereve’s Trendsend…
This review is for Evereve’s Trendsend box subscription. I’ve tried it twice now and both times were awful. I did the “on demand” box instead of a subscription. They have you fill out a profile asking questions about clothing preferences and such. They also ask you what you’d like to see in your next box. The first box I got had stuff in it that I had said I didn’t like. There was one pair of jeans that I liked and kept but everything else went back. I decided to give them another chance and ordered another box. I was very specific about which colors to avoid and which colors I’d like to see. I also said do not send jewelry because I don’t wear it. My box came today and has grey pants, a dark colored shirt with grey in it, a necklace and couple of other things I don’t like. None of the items had any color to them. Everything is going back and I’m not wasting my time on their boxes anymore. The stylist just did what she felt like doing without regard to what i asked for.