EverBankReviews of everbank.com

Filled out an online application for a savings account and was told it is under review. Five days later I have heard nothing. Something is very sinister and unprofessional about this bank since my credit rating is in the 800s and I have opened up other accounts with no hitch. I can just imagine trying to transfer money or withdrawing money from a bank this bogged down with transactions.

Absolute worst customer service possible. Trying to have a freeze removed from my heloc funds that I have paid flawlessly on for 15 years. Wrote a check on my available funds. They refused to honor check with no notification to me. Upon calling I was told that my mailing address not valid and néed to supply evidence that I live there. I have lived in the home for twenty years. Within 10 minutes I supplied the information they requested. Now into second week. No feedback asked to speak with supervisor and was told not allowed. What really aggravates me is that 3 weeks ago I called and advised them that I was going to write a check I was told no problem. Well that certainly wasn’t the case as it now is a big problem as I am eminently on verge of non performance on a contract.

I tried opening a high yield savings account and was "declined" for no reason provided. I called and they said they have no idea and cannot see any of that information. I've never heard of any company collecting your data and not having any decisioning information. They stated they wouldn't even send a letter regarding it. I was told I could just re-apply, which I did and had the same result. I asked to speak to someone else and the next representative stated that you must wait 3 business days to reapply, so the first person doesn't even know what they are talking about. They explained that LexisNexis processes the applications so I would need to call them and provided me with a phone number. You can't just call LexisNexis as a consumer and be helped; that's not how it works. The company paying for the service should be reaching out with inquiries. Very bizarre experience. Considering they are touting one of the highest saving account interest rates, I find it mind-boggling that they wouldn't have any way to view applications. Additionally, the reps don't even know the rules within their own organization.

More than 45 days to complete a transaction, too long! The time and effort to convert Father's IRA to an Inherited IRA was more than 45 days and required multiple calls and emails to keep work moving. They repeatedly asked for the same information and instructions. It is still not complete! Seems like delay tactic or corporate incompetence. They do not have a method to escalate issues for investigation. I will never use EverBank again. Update. This transaction complete on January 14th 2025 when EverBank sent an e-mail saying the account was open and funded.

My wife has had an account with Everbank for > 6 months. Very difficult website to use, but fortunately my wife just uses their savings account, with most banking, bill-pay, etc., handled by other institutions. No place do we see the current interest rate paid on this account. We see a rate on the monthly statement, which likely is not the current rate. We will be moving funds from Everbank to another more user-friendly bank.

Horrible experience. Trying to get POA for a disabled cousin whose money is in checking which they have restricted. Six days after faxing proper POA docs as directed with promised 3 day turnaround I finally got escalated to “sr management” who turned out to be Lisa in the fraud department who was horribly abusive, dismissive and rude. She kept asking me “why I’m in such a hurry to get Mr. S’s money.” How dare she!?!?!? Delays and insults. Because he needs help, is penniless and needs help accessing his money? I am horrified and will have to take legal action if my documentation is not honored. Horrible woman, Lisa in the fraud department. I will make a formal complaint against her.

I was in the process of opening an account and came across the notice that they will be removing the "web safety guarantee" from their information. I called the customer service number and was told they are removing that but they have safety in place and I could decide whether or not to open an account and that was all they had to say. Glad I got the heads up on the TERRIBLE CUSTOMER SERVICE/ATTITUDE. Evidently, they are not looking to expand their customer base.

I have spent 20 hours just trying to roll over a CD from a 5 year on to a 6 month. I filled out their 5 pages of forms USP mailed them, tried to load on their website they say they have no one that knows how to use their website. They only give you 10 days after the CD expires to change. It fell over Thanksgiving and I am leaving the country without internet service for 3 weeks. Customer service, nicest woman in the world but no help after 5 hours on the phone...the bank does not seem to care about customers or their needs at all. Terrible.