EverBankReviews of everbank.com

If you transfer money they will hold it for days. They cost me thousands because I transferred, it said it went through, then they pulled it, and I lost out on a CD rate when CD rates were plunging. Infuriating. What is the point of an online bank for transfer when you can't transfer????? Why not publish that they are also adversely limiting money transfers to $10K? What's the point, it's like keeping pennies. A transfer rate that low is somewhat pointless.

I tried to open a savings account over the phone. Gave my info and was denied-- kinda odd. I hope it's not a scam!

Poor handling of estate account opening. The process required repetition: "Pursuant to my call with Everbank today concerning a new estate account I am opening as executor, please find again the Letters Testamentary as well as the IRS Form SS-4 with the estate name and EIN attached." But they STILL did not open the account, claiming "missing information". Apparently, they knew of additional trust documents which had been provided to TIAA, which spun Everbank back out - but Everbank did not ask TIAA for the documents, nor did they request them from me - until I had to investigate the second failure to open the account. Then it got even worse. They did not provide direct access to the 1099-INT for the estate account to the estate executor/trustee. This is UNHEARD OF for a financial institution. It delayed preparation of tax returns. Then, after having to call them, they took two days to send a secure email with the estate 1099 - except they did not actually include the correct 1099! Best of all, instead of writing to me, the executor, they addressed their letter to the Settlor of the estate, who had passed away more than two years ago. These people appear to have no idea what they are doing. I cannot recommend them.

They changed the daily outgoing transfer limit to $2500 a day - what kind of bank do this?! I can no longer trust this bank and decided to close my account and stay away from them!

I have not had any issue with them until today. I don't appreciate the external transfer limits being changed without notification. When I called the first time the customer service was not very professional or apologetic for the inconvenience. I hung up and called again to lodge a complaint and the customer service rep provided more information and clarity. While I still believe it is a mistake not notifying customers, I appreciated her providing options to me. Hopefully she is a trainer.

Do NOT have a checking account with this bank!! TIAA, I was with them for 21 years never lost any money as soon as Everbank bought them. My account was hacked for thousands of dollars of which they will not pay back due to a 60 day new term agreement!! Please do not open an account with them. You will regret it like I have they do NOT protect your Money!!

The external transfer limit was changed from $50,000 to $2500 with no warning. There was no explanation on the website about what the transfer limit was, including when I got an error message that I was attempting to transfer beyond the limit. At the very least an email notifying of this change should have been sent.

At 6pm EST on Feb 10, Everbank changed their Electronic Funds Transfer policy from a daily limit of $50,000 to a daily limit of $2,500. However, they did not notify any clients of this impending change. Even the online PDF of their policies stated the former policy as of 10 pm EST on Feb. 10. I tried to initiate a time-sensitive transfer of more than $2,500 on that night at 6:30pm, and was unable to do so because of the new policy. In addition, after initiating multiple transfers of approximately $2,000 as an alternative, after trying for almost an hour, one of those transfers was mysteriously canceled without a reason. I received an email about this on the afternoon of Feb. 11. I had phoned Everbank on the morning of Feb. 11 to verify that all three would go through, and was told that the only reason they might not was due to insufficient funds. There were sufficient funds. When I called Everbank on Dec 12 to ask why the third transaction had been canceled, I was referred to the new policy. When I asked when clients would receive notice of the new policy in writing, I was told that Everbank reserves the right to change the limit at any time. This is not the behavior of an A+ rated business.