EverBankReviews of everbank.com

I've recently had problems with the mortgage servicing experience at Everbank. The company seems to take a hands-off approach with their mortgage servicer, so when there are processing errors, Everbank does not seem to show any interest in providing customer service to get the problems fixed. Seems more interested in foreclosing on homes than customer service, even when the customer has been making payments as agreed and the relationship has been long term. I definitely wish I would have chosen a different mortgage company, as even the original broker has changed bank affiliations. I wish I had done more due diligence on the bank and the mortgage servicer before I took out the mortgage, so that I had been better informed about what to expect and could have gone elsewhere.

I tried three times this morning to open a HYSA with EverBank. Each time my application was declined and no reason was given. A call to their customer service number (spoke with Kaline) provided no reason, only a suggestion to try again (the third time). This seems to me to be extremely poor service. Why did they decline my (completely and correctly entered) online application? (BTW, I have other online banking accounts.)

Watch Out! The limit on ACH (non-wire ) transfer out to another bank is very very limited - 10K each day and starting July 2025, only 30K per month!

They offer new accounts 4.30 % but knock down older account to 3.9 . Terrible customer service . They told me close my account and open a new one

I have just been notified that Everbank is instituting a policy of limiting external transfers to $30,000 a month, no more that $10,000 in a single day. It seems like a pretty basic principle of banking that you should be able to get your own money out when you need it.

A year ago, I invested a chunk of money to Performance Savings Account at Everbank. I have done business with them for years, but now I am closing my account. I got a notice that I can only pull out $10,000 a day through an external transfer, soon to be a limit of $30,000 a month. I called and that is what they told me. I store money here for large purchases, like a car or home renovation, or a plumbing bill, always large. I gave them MY money last year, with assurances that I have access to it. Now it will take me a week to clear out this account, with daily transfers, limited to $10,000. Other online banks have MUCH higher transfer limits. Oh, I can transfer all I want by wire, for $25. Thanks, Everbank, once a reputable company, for joining the ranks of nickel and dimers, for the purpose of withholding the consumer's hard earned money.

Everbank came out with a new policy limiting external transfers out of your accounts using their External Transfer service to $10,000 daily with a maximum of $30,000 monthly. This behavior should be illegal. No one should do business here and anyone who has an account should close it immediately.

My credit card was stolen and the thief made 30 charges in 3 days amounting to $2000. As soon as I found out, I contacted Everbank. Was told to submit a "Disputed Charges form" and upload it on their site. I did so on the same day I was informed. Nine biz days later, nothing from Everbank. Not even confirmation of my upload. So I uploaded it again, noting that again, there was no record of this upload. Not even a confirming email or log on their site. So I called them. This time, the person couldn't even access my account, after giving them all sort of identifying information. The phone person admitted that there was something wrong on his end. His solution was to "call back later" and try again. Their fault; my burden. So I mailed the damned form via registered mail, wasting more time and money. This service is SO BAD, I get suspicious that it might be done on purpose, to reduce their costs in more ways than one. What else can account for this? As soon as I can, I will close my accounts and stick with my local bank, which actually has decent customer service. If this continues, I will consider legal help, so tired of this. Please consider NOT giving them your business; they don't deserve it.