Jane H.
Thousands in Savings Disappeared
Signed up for a high yield savings. The user experience of the desktop platform was confusing and lacked information that is standard on other platforms. 1 month in after transferring my funds, they canceled my account do to missing information but never informed me of either the information needed or the cancellation. I logged into the platform several times with no alerts visible until one day my funds & record of my account vanished with no explanation. In correcting the issue, their customer service was decent with no language related friction. But after being told I’d receive a fed ex tracking number right away for the check of my now closed account, as well as someone who would help address the issue of missing interest, I have yet to see a follow up and am going to have to call again. Overall, a huge waste of time and I would not trust them with my money again even though they have the highest APY.