EverBankReviews of everbank.com

I opened an account online. I was instructed to mail a check to them. Nowhere in the emails I received was there an account number assigned to me. I did his instructed and mailed the check to EverBank for deposit only. I was aware I did not have an account number I wrote a detailed note about how I hit a new account an account number was not provided here's my name my other identifiers and please email me when you receive this check. After 5 days I had got no email so I called the bank and encountered a somewhat rude in very condescending customer service person who told me that I should have called the bank to get my account number, although my understanding is banks will never give out an account number to someone on the phone. She said that when they received my check in the mail if there was no account number on it they would put it back in the mail and send it to me. She further explained there was no way for the person opening the mail to either text me or send me an email. However my instructions from the bank said that I would receive an email when they receive the check. By the time I was finished with her I was determined to go have another check issued when I received mine back and deposited another bank. They may pay in a higher rate of interest but I could never count on them for any customer service.

on May 29, 2025, they emailed me saying they are temporarily limiting External withdrawals to $10,000.00 per day and $30,000.00 per month. I don't feel comfortable keeping my money somewhere that imposes those types of limits. I should be able to withdraw my entire balance in one day if I need to.

I opened a savings acct last year at 4.3% and then suddenly it dropped to 4.0% without warning, but they still offer 4.3% to others. Called on it and was told they dropped it for old customers but keep it higher for new ones! Horrible way to treat long term customers.

I like Everbank for their rates, App design, promotions, but Everbank is not 100% compatible with my Quicken for Mac App personal financial software. Have been using Quicken for over 25 years and most banks accept Quicken account setup security platform, but not Everbank. Every morning when I access Quicken I am stopped by Everbank until they can send me a text code (no other bank I use does this). Quicken is very secure and only downloads account info, so until Everbank changes I will be staying with NFCU and USAA for majority of my banking needs.

I got errors using their website. Called and instructed I can only use Google Chrome. They need to make their website usable for other browsers. I was happy you could add/modify your beneficiaries on the website, but turned out you can't if you are designating anything other than an individual. The initial opening of the account online did not succeed. It had to be completed over the phone. From the reviews I have read on Trustpilot, I am now nervous to add very much to my new savings account, even though the rate is better than most banks.

Terrible experience trying to close an expired CD and move it to my on-line savings and moving some funds from pledge MM to the same on-line savings. It took 3 calls to get to an agent, as phone system first insisted that I leave a call back and second call attempt the agent could not hear me. The third agent was so slow like I have never experienced, when it was TIAA, or the earlier Everbank. The last agent should be re-assigned from customer contact or be re-trained!!!!

Why roll out an App that doesn't work like it should. Loved the TIAA App. Simple and easy to use. No scanned views of check or deposit checks available. Very disappointed

I am writing because I am disappointed in the way Everbank's VonTasha Whitehead (Customer Care Team) tried to blame me for their failure to deliver the required 1099 INT for the 2023 year. I opened an account with EverBank (then TIAA Bank) a few years ago and in 2022 signed up for paperless communications, so that I would need to get all documents through their online banking. During 2023, I needed to close the account. When I tried to access the 2023 1099 INT on their website in March 2024 to file my income tax return, it was not available in my Everbank online account because Everbank had deleted all documents due to my account being closed. I called to get the 1099 INT, which they did send. However they also sent me a letter saying that it was my fault that I did not receive the 1099 INT because I had signed up for paperless communication. True, but if the Bank is going to delete all my account information and I have no access to the 1099 through their website, then it becomes incumbent upon them to send a copy by mail before the Jan 31st deadline.