EverandReviews of everand.com

Scribd has overcharged me for several years due to internal billing errors and refuses to issue a refund, despite acknowledging the mistake. Instead, they offered me six months of free service which is something I do not want or consider fair. I have calculated that I was overcharged by at least $138.21 CAD, and I am requesting that Scribd reimburse me this amount. Eventually, without any changes from my side, Scribd began charging me in EUR, even though my billing information remained Canadian. From November 2019 to February 2020, I was charged in EUR. From March 2020 to April 2022, I was charged in USD. From May 2022 to 2025, I was charged in EUR. Throughout this period, I never changed my location or billing location (it always remained the same), and had no reason to expect these unauthorised currency switches. I contacted Scribd’s customer support multiple times. Eventually, a support representative acknowledged that the problem was caused by an internal error. When I asked for a refund, they said they were "unable to issue partial refunds" and offered me six months of free service instead, which I explicitly declined. I repeatedly requested escalation to someone with refund authority but they insisted there was no one with the ability to approve a reimbursement. How can a company overcharge you and not be able to send your money back? Absolute scam!

Had to spend 2 hours jumping through hoops to cancel my free trial even though they kept reminding me I could cancel at anytime terrible support and made it as difficult and awkward as possible

Everand just sucks.

I can not change anything, when listening to audiobooks. This was not the case before, so I guess the problem was created in a previous update. I also had to update my payment at least 3 times in the last weeks. Will cancel very soon, if I see no improvements. I heard audible also provides a lot of audiobooks, and I can live without the eBooks, if the experience stays as terrible as it is now. In the past the app was quite good. I think they will lose a lot of paying customers.

I want to start out with the good. I've been subscribed to Everand/Scribd for years and years now. The subscription model of pay once and get access to almost everything on the platform (not unlike Spotify) made so much sense to me, compared to other audiobook platforms. I also had an overwhelmingly positive experience with their customer support a couple of years ago. In essence, I had to temporarily use an older phone as a daily driver, and it was not exactly compatible with the app. However, the team looked into it, and they actually made it possible for me to use the app again. I was beyond grateful (and still am). However, since then, the subscription model has shifted to the standard credit model that other audiobook platforms use (which is the reason why I don't want to use them in the first place). And the last support ticket I submitted about a week ago still hasn't been answered in any way. I eventually resolved the issue myself. It seems to me like this app has lost its way a little bit, and judging by the recent reviews of the app, a lot of other people are thinking the same thing.

Everand used to be a great reading platform, but now with the premium catalog, and limited unlocks per month it is no longer a great deal. Will be exiting at the end of my current subsription.

They are not canceling my subscription and have little way to contact them. Horrible platform and service. Sounds like a scam I fell into

I’ve been a loyal Everand user for years, but the platform has changed significantly for the worse. When I first joined, subscriptions allowed unlimited reading. That was later reduced to three books per month, and now my current plan provides virtually no access to popular titles unless I upgrade to the new higher-priced $24.99 plan for just three books. Most well-known titles are now locked behind the more expensive tier. Unfortunately, Everand feels far more focused on upselling than on providing value to long-term subscribers.