EverandReviews of everand.com

I rarely leave reviews, and a year ago this would have been a 5 star review of Scribd. I was a multi-year subscriber and could not have been happier with the product. I recommended it repeatedly to family and friends because it was hands-down the best value in the space. Even with the occasional “hidden limits” (which occurred only rarely), it was head and shoulders above its competitors. In fact, I’m not sure it really had competitors given that it offered a product remarkably better and different than the credit-based products like Audible. Then one day, without warning, the world changed and Everand gutted their catalog, changed the pricing model dramatically, and abandoned the very thing that made them the best value in the space. That was enough to make me cancel my multi-year subscription, but then I came to find out that you don’t OWN the books you get with your credits. You RENT them — they are only available while you are paying for a monthly subscription! At least with Audible, you OWN the books you buy. I wouldn’t have continued to subscribe after the terrible change to their model anyway, but if I ever found value in a credit-based model, I would choose a vendor that lets me own the books I purchase with my credits. Honestly, Everand could have doubled the monthly subscription price and I would have stayed. It still would have been a unique product and a great alternative to the likes of Audible. Everand will go into the business history books as a textbook example of the Law of Diminishing Returns. They may be more profitable per subscriber with their new model, but the changes implemented will drive countless customers like me away. So many, in fact, that the company will lose far more than they did in their old, unique model. I have no doubt whatsoever that Everand made a business-ending decision, and they gave Audible the best Christmas gift ever.

I was in my second year of a subscription and absolutely loved Everand - the content and the price were very good. However, the new model and pricing is ridiculous- there is virtually no desirable content outside the locked titles which means you pay $12 a month for one book. I can find the same books on sale for significantly less. The worst part and the primary reason I have cancelled my subscription is the extremely deceptive and misleading manner in which they enticed people (me included) to switch to the new plan and lose access to all the content previously available. I'm not interested in dealing with any company that has questionable business practices and ethics. The information provided indicated that existing subscribers would not lose access to their saved content, but that was not true. I sent an email asking to reinstate my account to the legacy plan or refund my remaining subscription. I received an automated response telling me to request a refund, but of course, the policy states that a refund will not be given. Very disappointed in the way this company handled the change and now appear to try to placate dissatisfied customers with a "change is hard" story line.

Very disappointed in the amount of audiobooks I am permitted this month. If this is going to be the norm then Everand is no longer going to be financially viable and returning to Audible will be the way to go. The really pitiful action from them was to cut off access partway through a book. I am not sure what their business model is but it is not good and if this is the case I would no linger recommend them to anybody.

After my time of using Everand, I am now canceling my account and subscription. When it was announced they were switching to a limited use program I, with everyone else was devastated. This was my most used audiobook app, but I decided to give it a shot. My advise just don't. Don't sign up. The ability to look for the unlimited items is next to impossible and nothing I would suggest unless you do the classics that most free PDF versions are free use online and AI narrators (which sooooo not cool for me). I wasn't going to switch the legacy plan but I was repeatedly told my library would still be available to me after switching and there was plenty of unlimited content to still have access to. As soon as I switched all my library was locked and there was not even the novella self pubs available in ebook to read. The service did not benefit anyone and they keep just ignoring everyone's complaints. This is after months of having problems with usage on the app and then not doing a single thing to address or fix the problem. I am heartbroken. If you are looking for an audible alternative I still wouldn't suggest this app now. I recommend Libro where they at the very least support small businesses and indie bookstores.

I asked specifically when I was on the legacy plan, that if I switched to one of the other plans 'would I still have access to all the stuff that was previously free.' They said several times that this was the case. In an email thread they said "The Standard plan has everything the Legacy plan has + access to premium content. The Legacy plan does not have access to premium content and will not receive any unlocks. You would not lose access to anything that was available before switching" But this is not to the case. I'm looking at specific titles I can access for free before and I can no longer access them for free! It seems they locked up all the audiobooks without a digital narrator. I had access to many of these before on the legacy plan! This is not acceptable. Update: The support ticket mentioned below did not fix this problem. They offered me a few unlock credits and mentioned the very much more limited access that I now have My response "Yes, I still find this unacceptable. The question was about whether the new plan would change my access to anything I previously had access to whether or not I had already accessed it, saved it etc. I asked several times and was told that the new plan would not cause any loss of access to what I previously had access to. See the previously cited email exchange. But this was clearly not the case! As the switch was made under false pretenses, I request you switch me back to the old legacy plan. Otherwise I may be forced to file a complaint with the Better Business Bureau. "

Disappointed in the new change. Corporate greed! It was good the way you had it! I’ll be dropping it soon once I finish the book I was listening to. I started when it was $9.99 unlimited and now it’s $16.99 with only 3 titles per month! Bs

Everand recently changed how they let you get books. Only one book per month isn't enough. No way to determine what they consider "premium" but looks like any popular writer cannot be accessed. They are trying to push you to lower level books that are impossible to even get through. I'll be looking for alternatives and hopefully will be able to cancel my subscription soon.

I am an ever and subscriber. Last month, they put on their app that there will be a lot more books but you would pay to get 1 or 3 unlocks. They made you think you were getting more books. But beware, if you switch to a new plan, you will lose access to the many books you had before and now have to use an unlock to get it. And you don’t even get to own the book. If you drop the service, you will have to resubscribe to have access to them. In the beginning of November 2024, I thought it was the absolute best service and now December 2024, I feel it the absolute worse service. They make you think that if you upgrade, you will have better service but it is a lie. If you are happy with the subscription you had before November 2024, my advice. “DO NOT SWITCH YOUR PLAN”