Kelly C.
A loyal customer feeling frustrated and ripped off
Yet another Everand / Scribd customer who used to love this platform. I would widely recommend it to readers over other digital libraries. Now I can't wait to cancel my subscription and be rid of it. My account is currently paused and I'm in the process of trying to read the last of my unlocked books so that I haven't completely wasted my money (as Everand doesn't allow you to retain any access to books you spent your unlock credits on after cancelling). I am struggling to even do that as I got two chapters in to one of my unlocked ebooks and it has started flashing up a random 'The rest of this title will be available soon' sign (with no date to say when 'soon' is). This is for a title I have bought with a credit and I should have full access to. I got in touch with the support desk last week but they have yet to provide me with any solution. They have only told me that this should not be happening.
Response from EverandJun 30, 2026
Hello Kelly, thank you for bringing this to our attention! We are so sorry that you've run into this issue with one of your unlocked titles while your subscription is paused. This sounds like an issue that our engineering team is investigating, but if you could open a ticket with our support team then we'd be happy to look into this for you. You can quickly submit a ticket using this link and a member of our team will follow-up with you as soon as possible: http://bit.ly/social-support-help. Thank you again! -MW



