eurmax.comReviews of eurmax.com

It has been three weeks and I'm still waiting for my canopy to ship. According to their website, it was supposed to arrive within 3-5 business days. When I received no confirmation, as their website says you will, and not shipping notification, I called. Spoke to a rep who said that the canopy was out of stock. We changed colors to one that was in stock and the rep said that she would send and updated invoice. Nothing. After another week I called again and they updated my order status to shipped. Checked tracking with UPS and it still hasn't been shipped, they only created a label. Another week later and nothing has changed. I purchased this canopy in advance of two events. Those have now passed and I'm wondering if I'll ever see the canopy. Customer service is very polite and friendly but follow through is horrible. Can I give zero stars?

Just a couple of months after assembling my EliteShade 10x13 gazebo, the canopy started having wear holes and the stitching for the pockets was coming undone. I was told numerous time that canopies were on back order because of COVID. I was patient considering, but started asking again. I got an email today informing me that I was misinformed and replacement canopies aren’t available. They concluded the message with “sorry for the inconvenience”. I’m now out $1,000. I submitted a complaint with the BBB. Total lack of customer service and failure to stand behind their product.

HORRIBLE CUSTOMER SERVICE. I have requested a customized canopy, and have to call Eurmax every week to get updates. After *three months*, I still haven't been able to move forward with a canopy top. I had to ask whether or not they had the typefaces used in our artwork before giving approval. I submitted fonts and approval over two weeks ago, and I still haven't heard from Eurmax. I strongly suggest you go elsewhere for professional service. These people are unreliable -- a JOKE.