eurmax.comReviews of eurmax.com

I have had a Euromax canopy which I like especially its frame, but the canopy tent did not last as long as others I have had. I ordered a replacement tent for my Euromax pro, and had a chance to test it under normal rain this week. The result was very disappointing. The canopy leaked at every seam. I called the company and they wanted me to know that the tent was “water resistant” but not “water proof”(none of those statements were evident in the description of that tent when I ordered it). Mine couldn’t resist the water from what I see. I asked for a refund and a return label. and they said I was to pay for the return shipping . What is a tent good for if not for keeping the rain out!?? Why make a great frame and then put a cheap tent to destroy the reason to buy one? Eurmax does not seem to understand that art work cannot be exhibited under a strainer !! I want my money back and they should pick up their cheap canopy which is not even worth the gas to the UPS store.

Don't get me wrong, their product is exceptionally good. We have a 10x10 standard for 2 years. It's about the best we have seen but that's not the problem. The real problem arises when it get damaged. Completely our fault, not theirs. a pet snapped a one of the legs. You can easily find and order parts online BUT since we don't live in the USA you cant order them. No shipping to Canada (or anywhere else I suppose) So when you want a great canopy, see a good price in Canada and the product name is Euromax, Run. DON'T BUY IT! Heaven forbid if you need a part, your not getting it!

Nice tent until it rains - useless customer service. I purchased the 10x10 canopy with screen panels for a little over $400. The tent was fine until it rained (general rainstorm, about 1/2", no wind). The frame collapsed because the fabric is too flexible. The water does not run off the edge of the canopy. Rather, it pools on the canopy. The frame is not strong enough to withstand this. I emailed customer support, no response. I called 800 number, no response. I called 626 number, and they told me "it is not a permanent structure, so it is not designed to withstand rain". They refused to refund my money.

You know a company is no good when they can't even respond to the Business Bureau. Check out their track record there. MY SECOND EURMAX TENT This is my second EURMAX tent. I had mostly good experiences with the first. I’d recommended Eurmax for years to all my maker and artist friends, but I do not recommend them for their product or their customer service, at this point. QUALITY My previous Eurmax tent lasted for 6-7 years. It was sturdy. The canopy material was thick, sewn up well and resistant to rain. I replaced this first tent only after the legs began to rust. Appearances are important in my business, so I couldn’t have a rusty, dirty tent. The most recent tent was noticeably flimsier, lighter and worse in quality. It didn’t come with stakes (no one answered my email about that at the time). The weight bags are flimsy nylon rather than the heavier material. Luckily I saved those bags from the last tent. DAMAGED The new tent came with a DENT in one of the legs. I was going to suck it up until I noticed a HOLE in the canopy, which I discovered only two shows deep in the season when it began to rain. I remove the canopy to store and follow all instructions, so this is disappointing. NO CONTACT CUSTOMER SERVICE Worse yet, I’ve been trying to contact Eurmax for over a month now. No response. I finally submitted a complaint through the BBB. To both the BBB's shock and my disappointment, they didn't even reply. The BBB shows this is a common occurrence with this company. No contact, no resolution, no customer service. OVER A YEAR NOW (QUALITY) I'm still living with the chaos of this low quality, damaged tent. EURMAX has clearly scaled down in quality. This tent, though the same "commercial" label, is lighter in weight and flimsier in design. PAINT ON METAL The paint coating hardly covers the metal, which has allowed it to RUST with just a few days of humidity. (Are you kidding me? I had the last tent like 5 years before this happened.) The paint color used to be gray but it is now a dirty off-white color. CANOPY and WALLS Canopy and wall fabric is thinner. My canopy came with a small HOLE/tear in fabric (which they won't even respond to.) Water seeps right through this fabric anyhow. Touch the tent fabric from inside and you become wet. It gets everything it touches wet. WEIGHT BAGS The weight bags are a joke (super thin.) The previous tent had thick vinyl bags with sturdy Velcro. TRAVEL BAG The main bag only opens part of the way now, instead of curving to the front, so getting the tent back in its bag is more of a struggle. The wheels constantly come apart and need to be screwed in. Not convenient at all. Overall, this company does not deserve the business. The decline in quality is tangible and with no customer service, not sure how they are still operating.

My leg got bent when the tent was flipped over in the wind so I ordered a replacement leg. I am on tour, so I'm a moving target and I emailed to inquire about shipping timelines and gave them the locations along my route and asked for their advice on which one to choose. This email was sent on a Monday at 3:58 PM, I did not receive a response until Thursday at 6:19 PM. The response was a generic copy and paste about shipping timelines that is already available on their website. Annoying, but I ordered the replacement leg and put an address two weeks out on my route. I was in the email that orders are shipped 24 hours after they are placed. Well, three days later I hadn't received any shipping confirmation and I knew that per the timelines they provided that it would not make it to the address I put down for this order. I emailed to ask if they had an estimated ship date and to please update to my home address. No response. 5 days after that, still no tracking or shipping confirmation (this is now more than a week since I ordered) so I email again asking them to confirm that the new address has been updated and again asking about when this will ship. I pretty quickly got a response to my original email (not the one I just sent) saying that they cannot update anything about the order one it was placed, meaning they can't change the address even if the package hasn't even been boxed up yet. Absolutely bizarre policy. Given that they failed abysmally to stick to their promised shipping deadline, you'd think maybe they could make an exception here. But nope! They also told me that my order had in fact shipped and was out for delivery today. I go to check the tracking and it is for a 46 lb package (definitely not just a singular tent leg) and it was delivered to an address in MD, when I provided an address in WI (and the updated address is in GA). I email back to let them know they sent the wrong tracking and asked them to provide the correct tracking or confirm they can update the new address. Now 48 hours later: Crickets. Absolutely shameful lack of customer service. I have no idea how this company remains in business and I plan to warn all my vendor friends to run away from this company as fast as possible the next time they need a new tent.

Received broken part - Refuse to respond - I emailed the company, per their terms, and NO RESPONSE after 3 weeks. I call and Im told I just have to wait that "the holidays" have them backed up. I ordered long before the holidays. Im tired of getting taken advantage of from companies who refuse to offer customer service beyond point of sale. I was telling other vendors about the canopy but now I will also include how poor customer service is and how they do not care about customers after they sell you the product. To me that is fair. I now have to scrap this $400 canopy and buy another one with out broken parts so I can be safe and secure when working outdoor events.

EURMAX does not answer phone calls or emails regarding a 10' x 10' Standard canopy tent which is under warranty repair. Do NOT expect any WARRANTY service from them!

I FINALLY got through to customer service. I had to ask three times for the agent to speak up. I have a Eurmax 10 x 10 canopy that blew over in a slight wind and broke three trusses. I ordered replacements and a week and a half later they arrived. I set up the canopy to affect repairs. The trusses sent are 60” and the trusses in my canopy are 40” but I was told several times that’s not true as they don’t make 40” trusses. No amount of telling her I am standing in my canopy and the trusses are 40” did any good. She indicated I was lying. I don’t see how this company stays alive. Good customer service is everything.