euhomy.comReviews of euhomy.com

Bought the Euhomy Nugget Ice Machine in late November. Three weeks later it crashed on me, with the light flashing, telling me to add water. The whole thing was filled with water. It would not make ice, it would not clean, it would not do anything. Contacted customer service, had to send them pictures of what I was seeing. They agreed to replace the machine without having to send back the broken one, but I had to cut the power cord and send them a picture of that as well. I received the replacement less than a week later. They also agreed that the replacement will continue to be under the full warranty until late November 2026. Customer service was great! Quick to respond to all emails. Very easy to work with. I just hope my replacement lasts more than a few weeks.

Nice product, works well but when I ordered ,they didn't ship right away. Canadien boat in the US...?but all went well after that. Received 2 days later than expected.

Communication is extremely difficult. I was never able to speak with anyone. I gave up trying to speak with technician regarding freezer portion of refrigerator not working. Several months later I was contacted by Representative. End result was they shipped a replacement refrigerator at no cost. For this reason, I have upgraded my experience rating. A suggestion; the owner’s manual is very vague and confusing. That needs improved. Secondly, if you don’t have purchase date, price and source of purchase their automated system will not allow you to contact them. Original refrigerator was received as a gift so I had no knowledge of purchase information.

I'm writing to praise Euhomy, above all else. I do wish the ice makers would last longer than 1 year! Yesterday our year old ice maker broke, and it was about 115 degrees outside. I actually freaked out in panic! I scrounged up everything we could manage, and bought a replacement from Amazon. I love this machine, it's my favorite thing in our home and that is saying a lot!