Dear Donald,
Thank you for reaching out and bringing this to our attention. I’m truly sorry to hear that you haven’t received your cooler yet. I completely understand how frustrating this must be, and I want to assure you that we’re here to help.
Please know that all our products come with a one-year warranty. To ensure we address this matter promptly and accurately, I kindly ask you to contact our dedicated customer support team at [email protected]. They’ll be able to investigate the status of your delivery and work with you to find the best solution.
We’re committed to resolving this for you and ensuring you have a positive experience with our product and service. Thank you for your patience and understanding—we truly appreciate you giving us the opportunity to make things right.
Euhomy Support Team
LL
Lynne L.
This ice machine is very loud
This ice machine is very loud, seams like it continuously runs, it’s always plugged up. I want to return it. It’s not worth the price at all !!
Response from euhomy.comFeb 24, 2026
Dear Lynne,
Thank you for reaching out and sharing your concerns about the ice machine. We're truly sorry to hear that it hasn’t met your expectations.
Our customer support team has already responded to your email at [email protected] with steps to assist you further. They are dedicated to resolving issues like this and will work with you to find the best solution, whether it’s troubleshooting, facilitating a return, or exploring other options. Please take a moment to check your inbox (and spam folder, just in case) for their message.
Your feedback about the noise and performance is incredibly valuable, and I’ll be sure to share it with our product quality team for further review. We’re always striving to improve, and input from customers like you helps us do exactly that.
Thank you for allowing us to address your concerns. We truly appreciate your patience and understanding, and we’re committed to ensuring you’re satisfied with the outcome.
Euhomy Support Team
AG
Ahmet G.
Never received my order
Never received my order , waited 2 weeks. No customer service for questions.
Response from euhomy.comFeb 24, 2026
Dear Ahmet,
Thank you for reaching out and bringing this to our attention. I’m truly sorry to hear that you haven’t received your order. I completely understand how frustrating this must be, and I want to assure you that we’re here to help.
Please know that all our products come with a one-year warranty. To ensure we address this matter promptly and accurately, I kindly ask you to contact our dedicated customer support team at [email protected]. They’ll be able to investigate the status of your delivery and work with you to find the best solution. Rest assured, our customer service team will treat every customer with utmost care.
We’re committed to resolving this for you and ensuring you have a positive experience with our product and service. Thank you for your patience and understanding—we truly appreciate you giving us the opportunity to make things right.
Euhomy Support Team
MS
MIKE S.
***UPDATE 11 months later.
***UPDATE 11 months later.
Health and safety warning. Please read!!!!
After using this for the last 11 months it has now developed an issue whereby the water was getting very dirty. It should have “auto cleaning” but something wasn’t right.
It turns out this has been shedding metal shavings from the inner workings, into the water and therefore the ice too!!! Amazon said this is a health and safety concern but the manufacturer is saying they take no responsibility as it’s out of warranty. Be very very careful about this! ***
BG
Brent Griffiths B.
Customer Service? NO
I received a Car refrigerator for a gift. Upon opening it, I found that it did not work at all. I reached out via their website and the situation is still not resolved! I also called their 800 number two days ago, and upon waiting 30 minutes they sent me to voicemail. Still waiting on return call after they said it would be only 24 hours. I have repeatedly told them it was a gift and I do not have access to the order number, but in everyone of the return emails they keep asking for an order number!! I am not looking for any money, I just want a working unit!
CJ
Christine J.
I bought a portable dryer 7 months ago
I bought a portable dryer 7 months ago. It is not drying clothes like it should. I contacted them and am going through all of the trouble shooting tips and answering their questions. The last email I received stated they want to offer me $80 for my trouble. I don't want $80. I want the warranty honored and a replacement. The only thing left to do is take the back off and see if a belt fell off. I don't understand why they don't just honor their warranty.
JA
Janet
Portable dryer only has 1 year warranty. Buy extra warranty on Amazon.
Update: It's now 2026 and this dryer been regularly making more noises and randomly blowing the fuse and shutting off. There's only 2 people in my household and I use this dryer only once a month because we barely produce laundry. After reading more recent Amazon reviews, many people have this same issue.
So, I finally decided to get my hands dirty and open the back panel. I found rubber and metal shavings everywhere because the pulley/hardware was defective since day one. It's completely crooked and unfixable hence why the belts wouldn't stay on the wheels. Don't bother purchasing their dryers – The fact that EUHOMY allowed this unit to pass quality assurance shows me they don't care what products they put out. The enclosure has no damages and this was handle very lightly, so there's no reason that the hardware is so badly off-alignment. Even if I knew this was an issue 30 days after the return window, EUHOMY still makes it the customers responsibility ot get replacement parts to repair this despite being under warranty. I'm not a repairman.
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Original Review:
I bought their portable dryer on Amazon and upon opening, the dryer was making this crazy mechanical sound. It was too big and heavy to return so I contacted Euhomy for troubleshooting. They sent me a video from a factory showing a man taking apart the dryer to fix. Clearly, this is ridiculous as this is out of my expertise but I thanked them for their help. Eventually, the dryer stopped making so much noise.
I only had this dryer for about 1.5 years (used only once a month) and it started making the noise again. This time, I contacted Euhomy through Amazon and they told me my warranty expired so they can’t do anything. The first time the dryer made noise, they never offered a replacement yet after my warranty expired, they claim that I could’ve gotten a replacement all this time?
In addition to this, they were supposed to send me a free pack of replacement filters and never did then used my email address to ask me to leave reviews on Amazon for other crappy products which is against Amazon’s policies. You get what you pay for. If there was a better brand of portable dryers, I would’ve never bought this one. The warranty for this dryer is only 1 year and being alive for decades, I don’t know a single household that had to replace a dryer so quickly. Terrible waste of money and such a poor quality product.
