The product came packaged well, exactly what I ordered, works very well and my wife loves the ice !!
Response from euhomy.comJun 20, 2026
Dear Andy,
Thank you so much! We are delighted to hear that the product arrived well-packaged, met your expectations, and works perfectly – and we are especially glad that your wife loves the ice feature! That truly made our day. 😊
Your satisfaction is our top priority. If there is anything at all that you think we could improve – please do not hesitate to let us know. We value your feedback and are always looking for ways to enhance our products and services to ensure our customers are completely satisfied.
Wishing you and your family all the best!
Euhomy Support Team
MH
Michael H.
Easy purchase and quick delivery
Easy purchase and quick delivery. I’ve maker looks nice and seems like a solid build quality. Instructions were good and I was making ice very quickly. I don’t like that the nice has holes in it and it doesn’t keep the holding tray cold. So the ice instantly starts melting as soon as it’s done.
Response from euhomy.comJun 15, 2026
Dear Michael,
Thank you for sharing your honest experience with us.
We're glad to hear that you found the purchase easy, delivery quick, and that the ice maker looks great with solid build quality. It's also wonderful that the instructions were clear and you were able to make ice quickly.
We appreciate your feedback regarding the ice basket having holes and the holding tray not staying cold. This is helpful information for us to consider for future improvements.
If there is anything else you would like to suggest or any way we can improve your experience, please don't hesitate to let us know. Your satisfaction is very important to us.
Thank you again for choosing our product. We hope to serve you better in the future.
Euhomy Support Team
LW
L W.
The ice maker works as described
The ice maker I purchased works as described. Producing the Sonic/ Chick Fil A type ice. The machine is quiet and sleek. My only complaint is the ice tray- when the tray is not in the machine the door fails to stay closed.
Response from euhomy.comMay 19, 2026
Dear Walston,
We're glad to hear that the ice maker works as described and that you're enjoying the Sonic/Chick-fil-A type ice, as well as the quiet and sleek design.
We also appreciate you bringing the issue with the ice tray and the door to our attention. We sincerely apologize for any inconvenience this has caused.
Please know that our customer service team is always ready to help. Our product comes with a one-year warranty. Please don't hesitate to contact us at [email protected]. We would like to look into this matter further for you.
Euhomy Support Team
CD
Catherine D.
My cooler is not cooling the desired…
My cooler is not cooling the desired temperature. Customer service has been amazing though, and is helping me troubleshoot. We will see…
Response from euhomy.comMay 10, 2026
Dear Catherine,
Thank you for your sharing.
We’re truly sorry to hear that your cooler is not reaching the desired temperature, but we’re very glad our customer service team has been able to assist you with troubleshooting. Please know that we are here to support you until the issue is fully resolved.
If there is anything else we can improve or help with, please don’t hesitate to let us know. Your satisfaction is very important to us.
Thank you again for your patience and understanding.
Euhomy Support Team
BC
Billy C.
Product doesn't last
I’m really disappointed and honestly feel obligated to warn others before they make the same mistake I did.
I purchased the 24 inch under counter refrigerator expecting it to last for years, not just over a year. Unfortunately, it completely stopped working after only 14 months—barely past the warranty period. When I reached out to the company, they refused to take any responsibility or offer any meaningful solution simply because the warranty had expired.
What’s frustrating isn’t just the failure itself—it’s how quickly the company distanced itself from the problem. A major appliance like a refrigerator shouldn’t fail this soon, and a company that stands behind its products would at least try to help in some way. Instead, I was left with a broken appliance and no support.
If you’re considering buying from this brand, I strongly suggest you think twice. A slightly lower price isn’t worth it if the product doesn’t last and the company won’t stand behind it when something goes wrong.
Buyers beware.
UPDATE:
I was offered a 15% discount to buy a new unit. I understand they’re trying to present the 15% discount as a goodwill gesture, in reality, it doesn’t meaningfully resolve the issue. Offering a small discount on another unit—after one already failed just outside the warranty period—doesn’t inspire confidence, especially when similar pricing is readily available elsewhere without the added frustration I’ve experienced (Amazon $699). The 15% discount would be $20 off of Amzon's price for their product.
What’s most concerning is the expectation that I should invest in another unit from the same brand after this experience, without any stronger assurance or support. The issue isn’t just the failure itself, but how it’s being handled. A product like this should last significantly longer than 14 months, and the current offer doesn’t reflect that level of accountability.
I was hoping for a resolution that demonstrated a genuine commitment to customer satisfaction and product reliability. At this point, I don’t feel that’s being met and it is time to move on. Again, BUYER BEWARE!!
******Update: I am happy to report that Euhomy reached out to me and replaced my broken refrigerator with a refurbished refrigerator, despite the warranty expiring on my previous unit. The regrigerator looks and works great and I am very happy with Euhomy standing behind their product and sending me the refurbished product. Thank you!
Response from euhomy.comApr 23, 2026
Dear Billy,
Thank you for sharing your experience, and I’m truly sorry to hear that your refrigerator stopped working, Please know that we have been following your case closely. We apologize. It is never our intention to distance ourselves from our customers; rather, we want to ensure every user feels valued and supported.
I want you to know that we’ve carefully reviewed your case. While the warranty period has technically ended, we take your feedback very seriously and would like the opportunity to make things right for you.
We are committed to making this right and would appreciate the opportunity to provide a more meaningful solution. As discussed in our direct correspondence, we have already shared your feedback with our Quality Management team to investigate this failure and are preparing a specialized assistance plan for you.
We truly value the loyalty you’ve shown our brand in the past, and we are determined to regain your trust. Please check your inbox for our latest message so we can move forward with a resolution together.
We appreciate you giving us the chance to resolve this issue. Our goal is to ensure every customer feels supported, not frustrated, especially when a product doesn’t perform as expected.
Thank you again for your honesty, and we hope to turn your experience around.
Euhomy Support Team
CU
customer
Easy to order and the price was right
Easy to order and the price was right
Response from euhomy.comApr 7, 2026
Dear Customer,
We truly appreciate you taking the time to share. It’s wonderful to know that our efforts to keep shopping simple and affordable are paying off for you!
If there is anything we can do to make your next experience even better, please don't hesitate to let us know.
We’re always here to help！
Euhomy Support Team
DP
Deborah P.
My experience was great
My experience was great! The feedback and support was timely. They guided me through steps for troubleshooting and when that was unsuccessful, they decided a replacement was appropriate.
The customer service was excellent!
Response from euhomy.comMar 17, 2026
Dear Deborah,
Thank you so much for taking the time to share your experience with others.
It brings us great joy to hear that our customer service team was able to guide you through troubleshooting and ultimately arrange a replacement when needed. Your satisfaction is our top priority, and knowing that we were able to turn your experience around means the world to us.
We are continuously striving to improve, and feedback like yours motivates us to do even better every day. If you ever need assistance in the future or have any questions about your ice maker, please don't hesitate to reach out.
We truly appreciate your support!
Euhomy Support Team
KJ
KJ
We are just getting wet slushy ice out…
We are just getting wet slushy ice out of it. The ice maker started working fine once we unplugged it for an hour. I changed my review to four stars from two. One star deduction due to the time it takes to make ice.
Response from euhomy.comFeb 26, 2026
Dear Kirk,
We’re truly sorry to hear about your experience with the product and completely understand your frustration. This is certainly not the quality we aim to deliver, and we apologize for the inconvenience this has caused.
Our products come with a one-year warranty, and we’re here to assist you in resolving this issue. Reach out to our customer support team at [email protected], and they will work with you to address the problem promptly.
Your satisfaction is important to us, and we appreciate the chance to help.
Euhomy Support Team
