euhomy.comReviews of euhomy.com

Response from euhomy.comMay 3, 2026

Dear Mike, Thank you for reaching out and sharing your concern. We are very sorry to hear that the noise level of the unit has been a disturbance. Please be assured that we have received your request. Our products come with a one-year warranty, and our customer service team is currently looking into this matter to provide the best possible solution. Please keep an eye on your inbox, as one of our representatives will contact you via email shortly to resolve this for you. We are committed to making this right. We apologize for any inconvenience caused and appreciate your patience. Euhomy Support Team

Response from euhomy.comApr 24, 2026

Dear Customer, We are truly sorry that the machine didn’t live up to your expectations, especially knowing how seriously you take your ice. That is not the experience we want for you. Please know that we provide 1-year warranty. Could you please reach out to our customer support team directly at [email protected]? We would really like to take a closer look at your unit. There may be an issue with the ice-full sensor, and we want to help – whether that means troubleshooting, a replacement, or another solution. We appreciate you giving us the chance to make things right. Euhomy Support Team

Response from euhomy.comApr 19, 2026

Dear Kurtis, Thank you for sharing your experience with our ice maker. We’re glad to hear it’s performing well and providing the ice you need! However, I’m truly sorry to learn that it’s louder than you expected, and that’s not the level of quiet performance we want you to have. Please know that your ice maker comes with a one-year warranty. We’d love the chance to help improve the situation. Could you please reach out to our customer support team at [email protected]? They will be able to look into the noise issue, provide troubleshooting steps, or arrange further support as needed. Thank you again for your honest words– it truly helps us get better. We look forward to assisting you. Euhomy Support Team

Response from euhomy.comApr 10, 2026

Dear Karen, Thank you for sharing your experience, and I am truly sorry to hear about the flooding and the unexpected costs you have incurred. That sounds incredibly frustrating, and I sincerely apologize for any confusion caused. To help us investigate this matter properly and find a solution for you, could you please contact our customer support team directly at [email protected]? Please include your order information, the model of the ice maker, and any photos or details of the issue. As a reminder, we offer a one-year warranty on our products. If there is a defect or missing functionality that should have been included, our team will work with you to resolve the issue as quickly as possible. Again, I apologize for the trouble this has caused you. We look forward to hearing from you and making things right. Euhomy Support Team

Response from euhomy.comFeb 24, 2026

Dear Chuck, Thank you for taking the time to share your experience with our whiskey ice ball maker. We truly appreciate your honest feedback, as it helps us understand what we’re doing well and where we can improve. We’re glad to hear that you were satisfied with the shipping speed and packaging, and that overall, the ice balls are doing their job and chilling your drinks. However, we’re sorry to learn that the product didn’t fully meet your expectations. Your insights are invaluable, and we will share them with our product quality team for further evaluation and improvement. Please be assured that this item is covered by a one-year warranty. For personalized assistance, we recommend contacting our customer service team directly at [email protected]. They specialize in troubleshooting and will work closely with you to find the best solution. Your satisfaction is important to us, and we’re committed to making things right. Thank you for bringing this to our attention. We truly appreciate your continued support！ Euhomy Support Team

Response from euhomy.comFeb 25, 2026

Dear Hammerdawg, Thank you for sharing this feedback about your ice maker experience. We're sorry to hear that you're encountering this issue with ice buildup at the exit chute, and we completely understand how frustrating it must be to constantly need to manually adjust the ice when you expected a fully automatic experience. This doesn't sound like the normal operation we intend for our product. The ice maker should be able to complete full cycles without requiring repeated manual adjustments. We'd really like to make this right. Please know that all our products come with a one-year warranty. To ensure we address this matter promptly and accurately, I kindly ask you to contact our dedicated customer support team at [email protected]. They’ll be able to investigate the status of your delivery and work with you to find the best solution. We’re committed to resolving this for you and ensuring you have a positive experience with our product and service. Thank you for your patience and understanding—we truly appreciate you giving us the opportunity to make things right. Euhomy Support Team

Response from euhomy.comFeb 25, 2026

Dear Tracy, Thank you for taking the time to share your experience on Trustpilot. We are sorry to hear that your product is unable to connect to the app. Please be assured that this item is covered by a one-year warranty. For personalized assistance, we recommend contacting our customer service team directly at [email protected]. They specialize in troubleshooting and will work closely with you to find the best solution. Your satisfaction is important to us, and we’re committed to making things right. Thank you for bringing this to our attention. We truly appreciate your continued support！ Euhomy Support Team