Attention to all
do not waste your hard working money on thos company Euhomy or any of their products
Response from euhomy.comJul 27, 2026
Dear Princess,
We are truly sorry to hear this news. We completely understand your disappointment. We would like to help you find a solution in the most effective way.
Kindly contact our customer support team directly at: [email protected] and our team will work with you to find a solution.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Euhomy Support Team
FB
Fernando B.
El producto solamente funcionó 2 días
El producto solamente funcionó 2 días
Después de dos días empezó a hacer bolas huecas, luego a la mitad Y después no hizo nada
Response from euhomy.comJul 21, 2026
Dear Fernando,
We are truly sorry to hear that your ice machine is not making or keeping ice as expected. We completely understand your disappointment.
Please rest assured that our unit comes with a one-year warranty. We would be happy to assist you in resolving this issue.
Kindly contact our customer support team directly at: [email protected] and our team will work with you to find a solution.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Euhomy Support Team
IL
Igor L.
Scum
Ich habe meine Klimaanlage am 22. Juni bei OTTO beim Verkäufer Euhomy bestellt. Trotz dieser Hitzewelle hat dieser miese Laden sie immer noch nicht verschickt.
Das Einzige, was sie getan haben, war, DHL einen elektronischen Versandaufkleber zu geben. Eigentlich hätte sie gestern ankommen sollen.
Ich habe Tage gebraucht, um überhaupt eine Antwort von ihnen zu bekommen, weil sie es lieben, ihre Kunden zu ignorieren. Und alles, was sie gesagt haben, ist, dass DHL das Paket verloren hat. Aber es gibt gar keine Sendung! Ich habe bei DHL angerufen, mich lange mit ihnen unterhalten, und sie haben mir rechtsverbindlich bestätigt, dass Euhomy noch gar nichts verschickt hat. Das ist eine Lüge!
Dieser Verkäufer hat diesen Artikel also zu 99 % woanders zu einem höheren Preis verkauft und beschlossen, mich anzulügen und DHL die Schuld zu geben.
Ich kümmere mich um eine Person mit pulmonaler Hypertonie, die bei diesem Wetter sehr gefährdet ist. Ich habe die Bestellung noch vor dem Höhepunkt der Hitzewelle aufgegeben, und dieser betrügerische Verkäufer hat sie in Gefahr gebracht.
Hoffentlich passiert dir auch mal so etwas Schreckliches!
Response from euhomy.comJul 21, 2026
Dear Igor Lebedev,
We are truly sorry to hear this news. We completely understand your disappointment. We will see what else we can do here to assist you.
Kindly contact our customer support team directly at: [email protected] and our team will work with you to find a solution.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Euhomy Support Team
KG
Kimberly G.
Terrible product!!
Terrible product!!! terrible customer service!!!!! I bought an ice maker from them it stopped working in under a year they said they will replace it and never did.
Response from euhomy.comJun 20, 2026
Dear Kimberly,
We are genuinely sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we completely understand your frustration.
Please accept our sincere apologies for the inconvenience caused by your ice maker and for any lack of follow-up regarding the replacement. We offer a one-year warranty from the date of order.
We take your concerns very seriously, and we would like to look into this matter immediately on our end. To help us resolve this for you, please contact our dedicated customer service team directly at: [email protected]
Our team will prioritize your case and ensure an appropriate solution is arranged without further delay.
We are committed to making things right for you. Your satisfaction matters to us, and we truly hope to regain your trust. Please do not hesitate to reach out – we are here to help.
Euhomy Support Team
GC
Gil C.
Not what I wanted
Not what I wanted. Your advertisement was deceiving. It makes ice but not very much Total mistake on my part. Gil Cherry
Response from euhomy.comMay 18, 2026
Dear Gil,
We are truly sorry to hear that the ice maker did not meet your expectations.
Please know that we take all customer concerns seriously. We stand behind the quality of our products and offer a one-year warranty on this ice maker. If you are experiencing any performance issues, such as lower ice output than expected, our customer support team is ready to help.
Could you please reach out to us directly at [email protected]? We would very much like the opportunity to understand the issue better and find a proper solution for you.
Your satisfaction is important to us, and we hope to hear from you soon.
Thank you for giving us the chance to make things right.
Euhomy Support Team
EZ
Elisa Z.
I am disappointed
I am disappointed. I started the ice maker following the rules. Unfortunately the ice has a bad taste. I tried cleaning it and running quite a few cycles but I still find it not tasting well. Is there anything I can do to fix this ?
Response from euhomy.comMay 10, 2026
Dear Elisa,
We are truly sorry to hear that your ice maker is producing ice with an unpleasant taste, even after cleaning and running multiple cycles.
Please don’t worry — we stand behind our product, such problems can usually be solved with the self-cleaning function and deep cleaning. And our product come with one-year warranty. We would like to help resolve this issue for you as quickly as possible.
Could you please contact our customer support team directly at [email protected]? They will assist you with further troubleshooting or warranty service.
We appreciate your patience and the opportunity to make things right.
Euhomy Support Team
MS
Main Street Books Minot, N.
I keep reaching out asking about the…
I keep reaching out asking about the frequency of filter changes and where I can order filter changes and I'm never getting a very good answer
Response from euhomy.comApr 1, 2026
Dear customer,
Thank you for taking the time to share your experience, and I sincerely apologize. This is certainly not the level of support we strive to deliver, and I truly regret the frustration this has caused.
Please know that we stand behind our products with a one-year warranty, and we take every customer concern seriously — we would never ignore or overlook your questions. Your satisfaction is very important to us.
If you have already reached out to us previously, please simply reply to our last email, and we will prioritize your inquiry immediately. If you haven’t yet contacted us directly, you can also reach out to our support team at [email protected], and we will make sure you receive a clear and helpful response without delay.
We value your feedback and hope to have the opportunity to make things right.
Euhomy Support Team
DS
Daniel S.
Does not work
Does not work! I have sent videos and photos of the machine not working! I have yet to receive any help from anyone at your company! Please reply to this message!
Response from euhomy.comFeb 24, 2026
Dear Daniel,
We sincerely apologize for the frustration and disappointment you’ve experienced with our products and the recent process—this falls far short of the standard we aim to deliver, and we deeply regret the hassle this has caused you.
Our product is covered by a one-year warranty. For personalized assistance, please reach out to our dedicated after-sales team at [email protected]—we’d like to work directly with you to address these concerns properly.
Thank you for taking the time to share your experience; it helps us identify areas where we need to improve. We hope to have the chance to make this right for you.
Euhomy Support Team
