EufymakeReviews of eufymake.com

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We loved this machine until it just stopped working. Even though we were given a warranty, customer support has not helped us fix our printer and it has been sitting idle since May. I would highly recommend finding a different brand despite the low price and good reviews. We have talked to many owners who have had the exact same problem as us. The printer just stopped printing one day. We were told to fill out a 23-page survey to get help. We did that and then they asked us to fill out a 32-page survey with technical information that we do not know. Now we own a really amazing printer that does nothing. To top it off, Eufymake "does not allow users to leave reviews on their website"! This is insanity.

I'm sorry to say that, like many larger companies, it feels as though once they become successful, customer service begins to decline. We had a print head start leaking. After inspecting it, we found the leak was coming from the clear plastic/glass section of the print head where the ink is dispensed. We contacted Eufy support and ended up going through what felt like an endless chain of emails. It became so frustrating that I was close to throwing the machine in the trash. After reviewing multiple photos we sent, Eufy finally acknowledged that the print head was defective and confirmed they would replace it under the 90-day warranty. While waiting for the warranty replacement, we decided to purchase a second print head for about $600 USD so we would have a spare if this ever happened again. Two weeks later, the print head we purchased arrived, but the warranty replacement never did. When we contacted customer service to ask where our warranty replacement was, we were told that because we had already purchased one, that was considered our replacement. Seriously? What happened to the 90-day warranty? Why should buying a spare part out of my own pocket cancel the replacement I was promised for a defective product? Those are two completely separate transactions. To make matters worse, I also purchased Eufy's extended warranty. After seeing how they handled a simple 90-day warranty claim, I have very little confidence that the extended warranty will provide any real value if I ever need it. The product itself has potential, but the warranty process and customer service left me extremely disappointed. I hope Eufy reevaluates how it handles legitimate warranty claims because this experience has seriously affected my trust in the company.

WARNING TO BUSINESSES AND HOBBYISTS: Widespread EufyMake E1 Defects & Support Stalling Loop I purchased the EufyMake E1 UV Printer deluxe bundle with a Premium Care Package in May for nearly £3,000 to run my business and for my hobby. The machine has been a complete failure. Under production pressure, it cross-contaminates internal inks, turning my prints green, purple, yellowish or just nothing like the colours in the design and the paid AI software constantly errors out. On other community forums, I see I am absolutely not alone. Widespread reports show hundreds of users experiencing failed printheads, mechanical issues, and severe software bugs. This machine was clearly rushed to market and is completely unfit for commercial use. I have formally invoked my legal rights under the UK Consumer Rights Act 2015 to reject this equipment and demand a full refund. Instead of processing the return, customer support (Ticket ANKER-TNS4510778365) is using deliberate stalling tactics—demanding I spend hours uploading project files and printing CMYK charts to keep me trapped in a technical support loop. They've had me going back and forwards with numerous emails. I refuse to let my business or my hobby sustain further losses. If EufyMake management does not contact me immediately with prepaid return labels and a full refund, my husband is initiating a formal Section 75 dispute through the credit card company for breach of contract. Potential buyers, stay away! I’ve only given this one star because the site wouldn’t let me leave 0 stars

eufyMake zeigt Produkte auf der Webseite an, ohne dabei zu erwähnen dass die Produkte teilweise Monate lang nicht lieferbar sind. Das Geld nehmen sie gerne, aber nicht mal eine automatische Info NACH dem Kauf. Erst wenn man sich bei Ihnen meldet und nachfragt erfährt man, dass das Produkt (in meinem Fall ein Roll-to-Film Attachment) weder lieferbar ist (seit nunmehr fast 2 Monaten!), noch sie auch nur den Hauch einer Idee haben, wann das wieder der Fall sein wird. 500 EUR einfach weg, ohne Gegenleistung, ohne Kommunikation von eufyMake, ohne erkennbaren zeitlichen Horizont und ohne auch nur mit der Wimper zu zucken. Das ist schon mehr als einfach nur "ärgerlich", das grenzt schon an Betrug für meinen nicht juristisch gebildeten Hausverstand. Wäre der E1 selbst nicht ein so gutes Produkt, ich würde von jeder Geschäftsbeziehung mit eufyMake abraten.

eufy make studio program is not good, the camera is not accurate , ai contour recognition always fails messing the print, the ink is 4-5x more expensive then other uv inks, 100% regret getting it

I can only advise against it. After 4 months, my print head is defective. The print head is the most expensive part—at 599€—and it only comes with a three-month warranty from the date of delivery. Absolutely ridiculous. Don’t even bother hoping for goodwill. I was also supplied with cartridges that had a short shelf life. Never again.