EufymakeReviews of eufymake.com

I used my machine once before it locked me due to expired ink. Original backer

I love my Eufymake E1 printer and they have a great customer service support. The eufymake website is easy to use.

The printer needs much more maintenance than you suggest in your advertising. the ink consumed for standard and extra maintenace belies the cost per piece you like to quote. you exaggerate that there is little cost, but you are misleading your customers. and your credits system is totally not understandable.n out in two days! and your customer service said i needed to wait until the month renewed. what is that? how can a body who needs this tool be deprived without even the chance to purchase more credits. by the way, the salesman at B and H photo and your ads never mention that one needs monthly credits to operate the device as advertised. i feel cheated.

Resolved issue

Well ink is expired all the time then I finally comes in and another goes out. Go to buy that cartridge nand it’s sold out WTH.

The purchase isn't the issue. When you have items in stock they get out pretty quick. Im not sure why the colors are out. Im buying my ink from other retails that have those colors in stock.

I genuinely like the eufyMake E1. The concept and the possibilities of the printer are great. Unfortunately, the current ink cartridge system makes using it increasingly frustrating. Once a cartridge reaches its expiration date, it is software-locked even if there is still a significant amount of ink left inside. There is no option to continue using the cartridge at your own risk. As a result, usable ink that has already been paid for has to be thrown away and replaced with a new, relatively expensive cartridge. To me, this is neither sustainable nor customer-friendly. A much better solution would be to show a clear warning once a cartridge has expired and allow the user to acknowledge the risks and decide for themselves whether they want to continue using the remaining ink. At the very least, an active print job should be allowed to finish. One positive point is that customer support replies very quickly. However, the compensation offered was extremely disappointing. I was given five $10 compensation codes, but they cannot be combined. On top of that, individual orders are subject to a $5 shipping fee. This means that a $10 code effectively saves me only about $5. There is currently already a regular discount of around $5 on an ink cartridge. If I place one larger combined order and reach the minimum order value, shipping is also free. So in practice, the offered “compensation” gives me almost no additional benefit. To use all five codes, I would have to place multiple separate orders, spend additional money each time and potentially pay shipping again and again. To me, this does not feel like genuine compensation at all. Instead, it gives the impression that the codes are designed to encourage me to make additional purchases rather than truly compensate for the frustration caused by the cartridge system. I would genuinely like to continue enjoying and using the E1. But as long as this cartridge and expiration system remains unchanged, I can only recommend the printer with serious reservations. The situation has become frustrating enough that I am even considering selling my E1.

Improve your customer service. It's still garbage.