Eu MorpheReviews of eu.morphe.com

Terrible service! I have written to morphe EU on five occasions and I am still awaiting a response from the company. I placed an order with morphe EU and on the site it stated that there were no custom charges in the EU. I placed an order to the value of 44 euro. I then received a certicate from an post for over 11 euro in custom charges. I have emailed morphe E U multiple time they are not responding. I'm very disappointed with the service.

Bestellung am 12.8., Lieferung nach Ö - versprochen in 5 Tagen. Ein Woche später Mail dass es Lieferprobleme gibt. Ca 3 Wochen später Ankündigung Versand erfolgt. Nach einer Woche mein Onlinecheck Paketverfolgung: Paket verließ UK nicht, Ging zurück. Reklamation bei Morphe. Nach 2 Mails Antwort: „local government restrictions make problem....“ bitte um andere Adresse! „ Ersuchen um Refundierung- bis heute Ende keine Antworten auf Mails mehr, keine Refundierung.

Hi, so I placed an order for morphe, they took the money everything was fine. I did not get sent tracking for a week only a confirmation email, mind you the estimated delivery was 3 - 5 days, if this was in the middle of the pandemic I might have understood but we are not in the peak of the pandemic anymore so unfortunately they could not use that excuse after I emailed them about not getting tracking I was given the response “ we have had a huge influx of orders to the warehouse, & would not get tracking for a couple days…” well this should be expected when you are having huge sales what else did you expect ?!?! So I was waiting for tracking for couple days and finally got an email saying my order had been dispatched. So I placed this order 29th August, I didn’t get tracking till 13th of September… lol…. & my order was shipped out from the warehouse on 13th as well. That’s not even the worse part, so my order arrived in Ireland on the 17th which I was finally relieved for it to have arrive only to get a message from an post about duties and taxes. I was baffled as I ordered from an eu site and Ireland is in the eu… so why am I paying duties, I’ve sent numerous emails to morphe customer care to which I’m being ignored. You would think they would have the decency to reply back after how long my package took to came. I would just like to be reimbursed at this stage & this will be my last time ordering from this company. Never again .

BE CAREFUL OR READY TO WASTE YOUR MONEY!! It is really a shame because their products are actually quite ok but. I ordered on July 31st and they lost my package somewhere in the shipping process. I had to wait for a whole month so they could mark my package as "lost" even though the shipping was 3-5 days. More than 25 days ago they offered to give me my money back in 2-5 business days and I am still waiting!!!! I SPENT MORE THAN 200USD and now I have to be begging for my money? for something THEY failed to deliver bc they use the worse shipping companies so they can save a few euros?. I am starting to feel I wasted my money and I will never have it back. Honestly, beyond disappointed. It is pitiful to have to chase such a big company for something THEY ARE RESPONSIBLE FOR.

I live in EU and placed an order through MorpheEU and waited 2 weeks for my order, which I expected due to sale but I was fuming when I had to pay VAT charges despite their website stating they were covered, I have emailed them 3 times but no response, be careful when ordering as it may state it is an EU site but the package actually came from the UK so therefore liable for charges, very deceitful on Morphes part.

After waiting 3 weeks for my order to be shipped, now an post is looking for tax and vat for my parcel !!! Morphe you are just a SCAM company !! Is write in blak and white onyour page that the vat and tax "will be assorbed by your company" but NOW i have to pay ??? Horrible SCAMMERS this YOU ARE !!

Ho effettuato un ordine il 5 agosto, ad oggi 18 settembre non ho ancora ricevuto il mio pacco, ho mandato diverse email alle quali hanno risposto dicendomi che il pacco era stato perso e che mi avrebbero potuto rimborsare ma non ho ricevuto neanche un centesimo indietro. Siete da denuncia

Colis jamais reçu ! J’ai commandé sur le site morphe le 5 juillet et le 15 septembre je n’avais toujours rien reçu ! J’ai échangé avec le service client qui n’a absolument pas fait avancé les choses ! Je ne recommande pas ce site !