Eu MorpheReviews of eu.morphe.com

Les commandes sont envoyées 2 à 3 semaines après avoir passé la commande, et le délai de livraison est juste incroyablement long, il faut compter deux à trois semaines de plus. Proprement scandaleux. De plus le service client ne vous répond jamais. Je ne commanderai plus jamais.

I am disgusted that I order myself products from Morphe going back over 4 weeks ago and still awaiting to receive it. I have emailed the company twice regarding my concerns and yet to have a reply. Finding the customer service very poor.

I am just a little disappointed with the lack of customer care at Morphe EU. I love Morphe otherwise but obviously there seems to be a problem with online ordering. I understand the safety issues with the COVID-19 situation, but it's been a almost a month and nothing. I have sent 3 emails and have yet to hear from them. I even tried contacting Bpost to no avail. As per the the comments it seems like quite a few of us are experiencing the same. UPDATE: Next day I received both packages, but still no email response. All's good and items are intact.

Diabolical service. Do not recommend. I placed an order mid May, order page advised upto a week to receive delivery, I then received an automated email stating processing (JUST PROCESSING) could take upto 20 days, given the current situation I let it be, fair enough. 20 days passed and no update so I emailed to chase it up (for a company that works with such big names I am embarrassed on their behalf that I even had to email). Having not heard back I checked the update on shipping with covid to see it is now only 10 days delay and to email if you’ve not received an update. I placed my order 3 weeks ago! What kind of customer service tells you to chase them up?! Would be grand if they’d actually respond to the bloody emails. Do not order from them, absolute shambles.

Would rate zero if it was an option. Delivery time on placing order stated up to 4 days. I received an email a few days later advising it could be up to 20 days delivery time which given the current climate I don’t mind (despite every other online provider I use delivering in less than a week). The 20 days has passed. I have been trying to contact Morphe for an update via email and phone (on hold 30 minutes) but it’s impossible to contact them or receive a reply to numerous emails. I will try to get a refund via my bank and will ensure this is my first and last Morphe order. Worst customer service ever.

Commande passée le 1er mai, j’ai reçu un mail confirmant ma commande avec son numéro et depuis aucune nouvelle pas de tracking rien... 90€ d’achat et je n’en voit pas la couleur!! Essayer par tout moyen de les contacter sans réponse bien évidement. Très très déçu sûrement la dernière fois que je commande chez MORPHE

J’ai passé commande le 8 mai, le colis a été expédié le 21 et a soit disant été délivré le 27 mai à 22h d’après l’historique de la commande alors que je n’ai rien reçue.

Har bestilt i april, pengene bliver trukket med det samme men de svarer ikke på mail overhovedet! Har endda mistanke om at de blokere en på mail for jeg kan ikke sende mails til dem længere. Værste omgang p!s evaaaaar