Eu MorpheReviews of eu.morphe.com

Avvoid. Order missing, customer service not answering only automatic respons.

Bestilte en palette, men modtog den aldrig. Snakkede med dem adskillige gange, fordi det virkede som om de havde blokeret min mail. Endte i sidste ende med at få en refundering efter 2 måneder.....

Twice, my order has been "returned to the warehouse"

I waited nearly 2 months for my order. Initially they cited covid as the reason which is understandable, but after 2 weeks I was anxious. I emailed them and they blamed covid, said my item would be shipped by the end of the week. The end of the week came and there was silence from them. I checked my order status on their website and it was still "Unfulfilled" I emailed again and got the exact same email as last time. Copy pasted or auto email I'm guessing? Saying it would be shipped by the end of the week and I would receive an email. I waited, again nothing. Still Unfulfilled. I was getting annoyed. They then said they lost my order and did I want it resent or refunded. I said resent as the item I purchased was on sale at the time but was no longer. Couldn't afford it at it's regular price. So I waited another week. No change. No new order. I emailed them and they replied with the same email again! That it would be shipped by the end of the week. Aaaah! I got annoyed in my response and complained that they sent me this email already 3 or 4 times and nothing happened. I was civil in my email and didn't blame customer service and just told them I was frustrated and could they tell me what was really happening. Then they started ignoring me. I reached out on twitter. Ignored. Facebook, ignored. Instagram, ignored. Finally I emailed the American email instead of EU. And after that I started to get a response. I was asked and told again my order was lost by morphe eu and did I want a refund or resend my item. Again I said resend. They responded asking for my address. Lo and behold pretty soon after that it was sent to me! I received it today on the 21st of October. I placed the order on the 1st of September. Huge sigh of relief. This caused me very much unnecessary anxiety. Also, during the period I waited, I received TWO emails asking me to review the item when I hadn't even received it! So frustrating. I do like Morphe products but I will never, ever buy from them again. Thankfully there are plenty of products just as good/better and they are affordable. 😑

In the interest of fairness, I will add that I used this website before a few times with no issues. Their products are really good. However, my latest experience has ensured I will absolutely never place an order with EU Morphe again. Placed order 18th September. Delivery promised within 5 days. Didn’t even receive a notification of shipping so a week later decided to cancel order and emailed Morphe. Should be straightforward right? Have been getting the run around ever since. They ignore most of my emails and the ones they reply to are copy and paste nonsense which I can tell means they didn’t even read my email properly. I asked for cancellation 24th September, got generic emails saying they have requested cancellation from the warehouse but cannot guarantee it. Bare in mind the order never shipped so how is confirming a cancellation so difficult? The latest email exchange today was a joke. I emailed saying I want confirmation my order was cancelled and my money back (over 2 weeks after first requesting cancellation). I got a reply saying the warehouse hasn’t received a return from me yet and can I send them return tracking details. I replied saying I cannot return something that never even shipped in the first place! I have opened up a case with PayPal and can only hope I have more success here. I just want my money back. Morphe are currently holding my hard earned money against my instructions for a product that never shipped almost 1 month later. I have never had so much hassle with a company.

Ordered some items which arrived the next day which was surprising The outer packaging was open at both ends .. the boxes were damaged and 2 brushes were missing I sent several emails..they asked for pictures and would deal with this ASAP with no response.. I did so straight away ..no reply for days .. I emailed again to be told my order is in fact showing delivered.. I am aware of this which I emailed back .. they obviously don't read there emails correctly and ignore you .. I will not be purchasing from this company again..customer service is shocking Now left with missing items and damaged boxes which were gifts .. AVOID !!!

Would really like to leave a 0 star review. I waited for weeks to receive a tracking number, didn't get one . I waited patiently to receive my order, three weeks passed and then I received a text from an post for customs charges and post office charges. Paid the charges and didn't receive my parcel for another week. I e mailed Morphe EU twice , no answer whatsoever. Now a week later I've received my parcel, the palette is crumbled , the lip gloss box is battered , the face mist is faulty and wont spray . Really annoyed that I had to pay extra taxes for this pile of late, damaged crap ! And Morphe EU still wont answer my e mails. The company's a joke!

Absolutely awful customer service . Before ordering, I read their FAQ to make sure that as a EU customer I will not be captured by customs fees. Their website clearly states that any custom fees will be paid by them, so you can only image my suprise when I got a letter from the post office with a 10 euro fee for 30 euro order. I emailed the customer service , however no response and today I got an email stating that my “ticket has been closed”. I am really annoyed about this , specially as it is such a false advertisement and misleading their customers. All I can say is that please avoid ordering anything from them as there is no way to get in contact should there be something wrong with your order. Really disappointed ☹️