Eu BillabongReviews of eu.billabong.com

I ordered among other things a bikini - they have sent a totally different piece and size that i ordered. I have tried contacting them by their so called "customer service" email and phone for almost a most to get an return and exchange to the bikini that i actually bought and paid for - but no one answers their phone and i just keep getting automated email replies - it is a joke!! I can only recommend NOT using their webshop -

Ware ok, aber Service unterirdisch. Kein Retourenaufkleber dabei. Auf E-Mail nicht geantwortet. Telefonisch nur eine Handynummer angegeben, unter der nur eine Endlos-Ansage abläuft und nie jemand abnimmt. Rücksendekosten nach BELGIEN über 15€! Unglaublich, dass es sowas noch gibt. Nie wieder!

GEEN PRODUCT ONTVANGEN - WEL BETAALD - GEEN ENKELE REACTIE OP MEERDERE CONTACTPOGINGEN

After being a fan of Billabong apparel for many years, I decided to buy some clothes online for my trip to Canada on the 2nd August. I spent £159 on the 25th July and received free standard delivery (3-5 working days). Well, by the 1st August my order had not even reached the delivery depot. I rang the customer service team that just said "Oh yes, it was delayed on its way out to you so that's why it is late." I explained the situation and there was no goodwill gesture or offer to make me want to shop with Billabong again. Awful experience and will not be trusting them in the future.

I placed an order on 4th July. On 16th July I finally received the email confirming that the order has been shipped — ONLY AFTER I wrote and asked what's happening for 2 weeks. Nice (Not nice at all, actually). THEN The initial order included 2 items: HIGHTIDE SHORT and SLEEVELESS SEA CROP. It was kind of a set, a swimming suit, if you may. But in the email about shipping, it was stated that the SLEEVELESS SEA CROP (TROPICAL) has been been cancelled from my order and will not be shipped — although it was and is still available in the online store. So I was not asked whether I still want the half of my order and was not offered any options or explanations on WHY ON EARTH they canceled half of it after making me wait for 2 weeks. They do not answer in their instagram and do not react to emails. This experience is so frustrating I just can't find the words to describe it. I now ordered the other half of the other again — and again I haven't received a confirmation and info on shipping after 2 days. NEVER BUY AT BILLABONG :(((((

After reading the previous review after already purchasing I wish I’d came here first. I need to return a wetsuit in a very large box and shoes which were both sent separate. Only after receiving the goods did I see they were both sent from BELGIUM! Even though the domain name I’d bought from is CO.UK! If I’d known I was buying from Belgium and getting a refund for a shop of £180 would be so difficult I would have avoided and went to ROXY. I am now waiting for a response to my email after 5 days to find out how I make the return and to where. I imagine sending all this back May cost around £30. I am not happy at all and I will never buy from billabong directly again. This is going to cost me a fortune and if they cannot provide a good service they should not offer a service at all. I could easily buy from a second party and will do so from now on. Furthermore - the wetsuit shoes I’d ordered were titled “WOMENS” and id ordered a size UK 4. And what I had arrived was a pair of children’s wetsuit shoes which would fit maybe an infant??? Their website is not clear and very misleading.

Hello everyone.. I made the big offer of T-shirts on their website for all my family. but, my wife ordered XL size but they sent XXL. Fortunately, she is good with the XXL but, come on.. how did you mixed up the size?! Well.. it's kind of frustrating but you guys are lucky.. But ok, i love your brand so 3 stars will be quite fair

Bikini zijn van zeer slechte kwaliteit. Na één week dragen zijn ze al niet meer bruikbaar. De reactie van de klantenservice is waardeloos! Je moet een formulier invullen waarna een je een reactie zou ontvangen, deze komt echter nooit. Na twee keer telefonisch contact krijg ik te horen dat ze niets voor mij kunnen betekenen terwijl ze 1 jaar garantie bieden op hun producten. Nooit meer een aankoop via deze winkel en van dit merk!