ET WoodcraftsReviews of etwoodcrafts.com

We are renovating our bathroom and ordered a beautiful floating walnut vanity, spending over $2,000USD on the item. During manufacturing the team worked with us on the dimensions and the flow of the product. Then they stained it; over-stained it. It came out looking like cheap overstained cherry red furniture from a discount store; nothing like walnut. So now - 8 weeks later - I have a bathroom renovation that is well underway and the entire design hinged on this one piece. Now we have a cherry red overly stained vanity with absolutely no color variation, no wood grain can be seen, and zero assembly instructions (and no videos on their YouTube channel). While the wood is absolutely solid and the unfinished photos were beautiful, this company truly doesn’t know how to stain wood and completely ruined the beauty of the natural wood and colors.

This was our test order before a much larger order was placed. Once we unpackaged the bench, we had to disinfect it because it was packaged in rubber wrap and covered in mold. The base of the leg was broken. Once we repaired that we built the bench and it looks much less impressive than your marketing pictures. We will be placing our larger order with a more expensive local milling company. Finally a response. The requested pictures and info was sent 2 months ago. ETW reminds me of an insurance company, Deny, delay, dispose

I want to add to my review with ET Woodcrafts. ET Wood Craft made good on the product refund after I explained to them what the problems were. Even though the product failed, they were willing to make it right. Thank you ET Woodcrafts for standing behind your work.

OK, here goes. Buyer beware!!! .I didn’t want to write this, but they have left me no choice. Ordered a beautiful coffee table that they claim is their best seller. OMG. Ordered the most expensive one because it was the largest. (over $2700.)Was sent pictures of the progression of the table as it was worked on.Finally, they sent photos of the finished product. Unfortunately it was agreed-upon to send it.When it arrived, they had cut off the legs and replaced them with a new carving representing closer to the picture on their website. Well, this totally ruined it by it not being one continuous piece, didn’t match up to the edges nicely at all, the color was not what was chosen, there was writing on the underside of the table (numbers in pencil) that was sealed in and not removed first, didn’t sit correctly and would fall over if you put your feet on the table or wanting to say play a game on top of the table right?making it very dangerous because it weighed over 100 pounds I’m guessing. We tried messaging them numerous times to ask for a return label. It did fall under their specifications of returning meaning it was defective. Didn’t look like the picture. Very unacceptable and very shotty work. I’ve never been this confused. This coffee table did not represent what was pictured on their website! So needless to say, they have drug this thing out past the 30 days and so now they have a legitimate reason to not accept it back. I would not recommend this company to my worst enemy, which I don’t really have any, but you get my drift. Do not buy from these people. I don’t understand how they can get away with this.

Received damaged coffee table, immediately asked for return as per their stated policy. They ignore my emails, do not answer the telephone. I made a formal complaint with Visa and will be filing a consumer fraud complaint if they don't refund my money and arrange for the return. Additionally the other matching piece I ordered never arrived. If you are not ok with damaged furniture, false return policies, and fraudulent business dealings in failing to deliver what you paid for, than why deal with these folks.

Product quality is terrible. Your website makes everything look wonderful but when the pieces arrive, they are poorly sanded and stained with scratched throughout; don't fit properly; have broken and chipped wood; pieces of wood are unstained; and nothing fits together properly. I asked for a return on five separate occasions and you refused each time. Read the return policy on the website closely. I would never recommend anyone purchase from you. Your website sucks customers in with your photos and then you deliver garbage. Do not buy from them! It is a gimmick.

Order placed on 12/27/2025. It took too long to deliver the product which is damaged and not safe to use. Only two very heavy containers arrived on Thursday late evening which is 3/4/2026. They were left outside garage door. They were soaked in rainwater by morning. It took me hell of a time and effort and energy to slide them inside my garage. I got the email from you that the product is delivered. When the handyman came to assemble yesterday on 3/9/2026 morning, it was revealed that the base of the swing is missing as well as the wooden pillar or column is damaged and cracked so handyman left. Because of damaged pillar or column it is NOT safe to use the swing Then later in evening yesterday on 3/9/2026, another container delivered without any email from you. I assume that it is the swing base. The container is so heavy left outside main door on the porch. It is yet to be opened and inspected for any damage, if any. The handyman will have to come again to do so, which is extra time and charge and cost to me. And after all the months if waiting and lot of money I have a damaged product not safe to use.

I haven't ordered yet, but inquired about the weight of the chairs and bench that I had in my cart. Have gotten two replies- first asking for the sku#'s and after I gave them those, replied again needing the measurements. Both replies had a smiley face, a weird sense of humor i guess. Sort of irritating and leaves me wondering if I want to order through this company.