Educational Testing ServiceReviews of ets.org

I had an incredibly frustrating experience with ETS regarding my TOEFL iBT test on September 27, 2025. After completing the exam, I had to go straight to the hospital due to a severe migraine with aura (ICD-10 G43.1), which affected my ability to perform properly during the test. I immediately contacted ETS the next day, submitted medical documentation, and requested that my scores be canceled, as I was not able to complete the test under fair conditions. Instead of offering understanding or support, ETS refused to honor my request. They insisted that since I completed the test and reported my scores, no exceptions could be made, even though I had a verified medical emergency. Their response was cold and dismissive, and they made it clear that they wouldn’t entertain further inquiries on the matter. I was left feeling completely unheard and unsupported, despite providing all the necessary documentation. It’s incredibly frustrating to be told that your medical situation doesn't matter, especially when you’re trying to do the right thing by contacting them immediately after the test. The lack of flexibility or empathy in such a situation is unacceptable. I expected much better from an organization that claims to care about fairness. If you find yourself in a medical emergency during your test, I would not count on ETS for any help. They refuse to accommodate even the most well-documented and urgent cases. I’ll definitely be looking for other testing options in the future.

For God sake do not take GRE online! They make the experience as painful as possible for a test you shouldn’t even need to take. The ETS lady had me on a wild goose chase for an hour inspecting my study room like the gestapo. I had so much unwarranted stress going into the exam! They watch you like a hawk when taking the whole test. Terrible service! Terrible experience! I’d feel more comfortable taking the test in prison. Hope they rot!

I have had issues each time I have taken a PRAXIS exam. Most recently, I showed for my at-home exam at the scheduled time and got a message that my exam had already been completed or was terminated. I contacted ETS, sent a screenshot of my login screen with the time, and spoke with someone who was not able to help. I then got an email that said I failed to take my test. I called again, wasn't able to get the issue resolved and my case is now being escalated to "the team that can help with refunds and rescheduling." We'll see what happens but this has been very frustrating.

If I could I'd give 0 stars. Online test was a huge scam. They terminated my test for no reason and stole $370 from me, no refunds, no option to reschedule even. A bunch of incompetent people working at a call center somewhere in India that barely speak English themselves. Never again!!! I would genuinely recommend everybody to consider IELTS instead.

Horrible experience. They canceled my score without giving me a clear reason why. They said that my writing task did not follow the instructions or contained ideas found in other sources. I am very confident that none of this is true. I followed the instructions closely and my work is completely original. After calling and emailing them, they refused to give me the exact issue with my writing and they said there's no possibility for re-evaluation or refund. Avoid at all costs.

I hate this website. I got a 118/120 on the test, so this is not about the test at all. I cant log in. I cant reset my password. I dont even know where to go to get my results. I cant reach out because they have a horrible bot. When I fill in a form to reach out the bot says "couldnt send it. try again". I just wanna know whos responsible for this HORRIBLE WEBSITE. You know where you're going after this life. Shame on you

Don't use Ets training services to obtain CSCS cards or sentinel cards as they don't train you properly . They don't teach you content that will come up in your exams , and when you do come to sitting the exam you won't know the questions and are destined to fail as u haven't covered it . They try and condense learning for CSCS into a 1 week course , giving you little to no time to prepare for a test and they say that certain topics for a exam won t come up or not to worry about it and then when you do the exam they do so they set you up to fail .

I am only retaking this test (which is very inaccurate to judge English skills, by the way) because of very inadequate policies from us universities. MyEnglish is bad, but you won’t notice that from this test (where I always get incredibly high results). ETS took the money of my payment and no test was scheduled. I’ve been fighting for two weeks with customer service. Totally dissatisfied and losing motivation for my phd applications.