Educational Testing ServiceReviews of ets.org

My experience with ETS has been a complete disaster that is now seriously jeopardizing my university applications. I took the TOEFL iBT Home Edition on July 8, 2025, and my scores were abruptly canceled based on a baseless allegation that I received assistance. I can state with 100% certainty that I completed the test alone and followed every rule to the letter. The real nightmare began when I tried to appeal this false accusation. I sent my first formal appeal on August 11th. I heard nothing. I sent a follow-up email after two weeks. Again, complete silence. I sent a third email demanding an explanation and evidence. To this day, I have not received a single acknowledgment from the ETS Office of Testing Integrity. It is absolutely unacceptable to accuse a test-taker of cheating, provide zero evidence, and then completely ignore all attempts at communication. Their lack of response is not just unprofessional; it's actively harming my future. My application deadlines are approaching, and because of ETS's false claim and administrative negligence, I am at risk of missing my opportunity to attend university. Be very careful when dealing with this organization. If something goes wrong, you will be on your own, facing serious accusations with absolutely no support or communication. My situation proves they have a system that can ruin your academic prospects without any accountability. I would give zero stars if I could.

I have had a login error on my ets gre & toefl accounts. It has been more than a month, I emails them back and forth, they seem dont read my emails, but directly replies with the same template, and dont address the issue. Expensive test and materials, yet so unprofessional!!! I am so disappointed Dear bla bla bla. Thanks for your message! With reference to your Email we understand your concern and we are so sorry for the inconvenience but unfortunately the team is still working on it so we kindly request you to allow some time once the issue has been resolved you will get notified. We kindly request for your understanding. For additional information, go through the link given: bla bla For any immediate assistance, 1-609-771-7670 (U.S., U.S. Territories, or Canada only) or +1-866-473-4373 (all other locations) (Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays) I hope this information helps you. Thank you for your interest in the GRE® test. Regards, ETS Support

Terrible customer service. They scam you every opportunity they get.

After 3 month still waiting for refund. It’s a joke that they are even allowed to operate in the EU with a 50% refund policy even when online order is cancelled right away, but it’s worse that not even those 50% are payed. 300€ out of the window for zero service delivery. Customer service sits in the US. Scam and no leverage as an EU customer. DO NOT DO YOUR TOEFL TEST WITH THEM!!!

Absolutely disgraceful experience with the GRE. You pay a ridiculous amount of money for an essential exam and receive a completely unacceptable level of service in return. Customer support is practically nonexistent: emails are ignored for days (if they even reply), and when they do, the information is unclear or useless. On top of that, you spend hours on the phone just to reach an operator, only to have the call abruptly disconnected without any resolution. It’s beyond frustrating — it’s unacceptable. How can an organization of this scale operate so poorly? No one seems to have answers, no one takes responsibility, and candidates are left completely on their own. It honestly feels like once they’ve taken your money, you no longer matter. Terrible service from start to finish. A complete waste of money.

I am writing this to highlight the increasingly aggressive legal tactics being used by Educational Testing Service (ETS). Recently, hundreds of teachers—including myself—had our educational materials wiped from platforms like Baamboozle due to a mass automated takedown by ETS. While I respect trademark law, ETS is now targeting original, teacher-made content simply for being 'related' to their exam types. They provide no transparency, no specific URLs of the 'violation,' and no path for recourse, leaving small business owners and independent teachers in the lurch. It is an absurd overreach to claim that a teacher creating a grammar quiz 'inspired by TOEIC' is a copyright criminal. If you are a language school owner or an independent teacher, be warned: ETS is no longer a partner in education; they are a corporate entity that views your classroom aids as a legal threat.

One of the worst you can have with a service porvider. Interrupting several times throughout the test, but if you answer they are gone again. Supervisor bad as well. They only have there standard phrases, but as soon as there is an issue, you are basically the victim of their issues.

ETS needs to seriously address how these at-home tests are administered. They outsource everything, including proctoring (India), which led to communication issues: the proctor’s accent was difficult to understand, and there was significant background noise. Where are the English speakers who sound like those in traditional English-learning materials? In addition, I experienced serious technical problems during the test, as the platform responded very slowly to mouse commands, directly affecting my performance. I submitted multiple formal complaints about this issue. However, ETS stated that they reviewed the session and found no problems, which contradicts what clearly occurred during the test and raises concerns about transparency and accountability in their review process.