Educational Testing ServiceReviews of ets.org

I booked a French language proficiency test (TFI) to be able to apply to university at the end of July - test date Aug 13. On Aug 8, I got an email that the test was cancelled by the institution that is responsible for doing the test in Montreal. Upon calling, I figure out it was ETS who cancelled and they need the institutions to agree to do the test Aug 20. I wrote to them to be rescheduled to September since I wasn't available on Aug 20. The response I got: scheduled for Aug 20 again. I wrote again and finally got the confirmation that I was scheduled for September. A week later I got an email from the EFS - TOEFL department - that wasn't responsible at all - that they need more information to be able to answer my request ?!? Presenting for the test in September, ETS had forgotten to put me on the list of test takers and I wasn't allowed to take the test even though I had a confirmation !! And I wasn't the only one either. The same problem applied to two other test takers ! So we had to wait for another month, which makes it extremely stressful when you have to respect deadlines. No alternative solutions were proposed, requests for compensation in form of partial refunds were ignored. Serious organization problems at ETS!

I decided to take the TOEFL iBT Home Test. Everything went fine until the exam break. Then, after giving me misleading indications, the Proctor decided to interrupt my test. I immediately phoned customer support to explain what happened and to ask for a solution. They informed me that I will be contacted in 3 to 5 days. Right away I emailed TSReturns at ets.org stating my case and attaching the only proof that I had (the ProctorU log). After more than a week and no news from them, I decided to phone their "integrity service" to ask them for a solution. At that point and after 40 minutes waiting on the line, they informed me that it would take them 2 to 4 weeks to solve the issue. I am afraid that is too much for me to wait (I wish they would have informed me before). Anyway, I lost 300$, a few weeks (paperwork delayed), plus the energy and time I invested in doing the exam, reporting the issue, and chasing them.

I could not start the Home test exam. They told that there was a technical issue. They dont reply, no refund, no other date for the exam. This is a fraud. They are criminals.

I registered for a TOEFL IBT at home exam but at the test day I was not able to start the test. I paid around 300 euros for it so I tried to get in contact with TOEFL but they are not answering my questions via e-mail and besides there is no way to call them. Never got my 300 euros back. Horrible experience

The experience I had with ETS (specifically for a TOEFL emax) is one of the experience I had in my life. First of all, they care a total amount of ZERO about their customers. After taking the exam, which is not cheap at all, they delivery my results after 3 months when they say it would take around 7-10 business days... wow a little extra time!! In the while of course I've been emailing them several times (and never got an answer) and trying to call them (the few times they actually answered I've been treated poorly). I was taking the TOEFL since I needed it to transfer to college and their delay screwed up my application since it too so damn long for them to sent the scores. I had to postpone college of one year because of this. The funny part is that I send them an email explaining the situation and asking for a PARTIAL refund and they tell me no. I don't know I should laugh or cry about :') I hope ETS closes as soon as possible cause if you run your business in this way you don't deserve to be around. Peace out

Never call them unless you want to ruin your day. They hang up your call anytime and have to wait 2 hours like waiting a celebrity to answer. Horrible service and this need to be changed

Sh** company

READ the terms and conditions very well before making an appointment! They keep 50% of the price just for nothing. The support isn't helpful at all. NEVER ever again. Rude.