Educational Testing ServiceReviews of ets.org

Based on others' reviews and my wife's own experience this company needs to be shut down. They know they are bad at this and still take people's money and disappear behind their incompetence. Avoid them at all costs, and it will cost you time, money and energy. Update: Following advice on Reddit to complain on LinkedIn did get us a passive aggressive phone call from ETS about "blasting" them on social media. ETS is playing scammer and victim in their own scam. Going to file with my state AG now.

Like many others, I was just robbed by this company. I booked TOEFL test and canceled it in advance. Never got my 50% refund back. Filling 3 complaints to Paypal did not help as well. After my several e-mails to ETS, they just deleted my payment information from my ETS profile and made up as I've never even paid for the test :-) I am surprised that ETS still operates and was not closed by the US government.

ETS is the worst company I have ever dealed with. Worst customer experience I've ever experienced... Completed proctoru equipment test multiple times prior to my IBT home test. Right as the test started, it was terminated due to unvisable cause. After speaking to the ProctorU support in the middle of the night, they would not provide any information, and referred me to ETS customer support. It is clear that the only goal of ETS is not to speak to customers. It is virtually impossible to reach a customer support rep. I've now spend hours on the phone waiting to speak to them. I find it very odd that a company that so clearly takes advantage of students has a monopoly on providing tests that are require They destroyed me psychologically and cut off my hope that I would achieve more achievements. They are deceitful.

Pathetic service for Praaxis exam test dates and availability.I am writing them from last 4 months to get test date of Praxis world language exam and made 2 phone calls(internationals with a waiting time of minimum 10-12 minutes) to register a test date but to no avail.useless and unprofessional people who expect the others to be professional.

Their website doesn't allow students to write their entire names and they cancel the student's scores if their names are not exactly as on their ID or passport. It's entirely ETS's fault since their website doesn't let them write their names as they should.

poor customer service

Worst customer experience I've ever experienced... Completed proctoru equipment test multiple times prior to my IBT home test. Right as the test started, it was terminated due to security reasons. After speaking to the ProctorU support in the middle of the night, they would not provide any information, and referred me to ETS customer support. It is clear that the only goal of ETS is not to speak to customers. It is virtually impossible to reach a customer support rep. I've now spend hours on the phone waiting to speak to a rep to reschedule my test. I find it very odd that a company that so clearly takes advantage of students has a monopoly on providing tests that are required to attend many universities...

Incompetent at their customers expense Dealing with ETS customer service has become a part time job for the last week. I purchased their TOEFL IBT and a practice test a week out to familiarize myself with the exam. I'm gonna make an extremely long story short. The practice test crashed, the interruption resulted in my account being flagged as a cheater (in a freakin practice test!!!!! imagine if it had crashed in the actual exam!!!) This I realized by myself, here's why. For several days I talked with CS reps, who would only reset my password and tell that everything was fine, even as I tried to log in and failed. Eventually I found a decent human being of a rep, who believed me and told me to write them a detailed email for them to forward to IT, since they had no direct line to that department. Cool. I wrote the email, sent it, and they immediately reset my password. It's been 4 days since that, every time I call they tell me to send them an email describing the issue, when I do they reset my password. Different reps every time so I have to start from scratch every. freakin. time. not even a case number. 4 days in I still can't get someone to forward my email to their IT. If you can just get an IELTS or Duolingo test, this is a sham of a company. I'm taking the test for my MBA application, apparently TOEFL is the only test they accept. If I do get into a program I swear I will chain myself to the admissions office until they accept an alternative test.