Educational Testing ServiceReviews of ets.org

Assistance is terrible!!! I explained now 5 times the problem and they answer always the same.

There were technical problems at the checkin and the proctor terminated the test after 45 min of attempting to solve the connection problem. The proctor recommended I send an email to ETS and they’ll provide a solution, they didn’t. They told me to wait 48 hours and then sent an email saying my test will not be rescheduled nor refunded. Risking my grad schools admission big big time! I can’t afford paying for another test, so basically ETS cost me a year of my life.

Taking these tests as a college student is impossible. Can't test in an apartment due to roommates, library due to "cubicle-spaces" that aren't wall-to-wall, church and they won't let me due to the name of the church being on the underside of the table/desks. Then, you take a 3 hour math test but you aren't allowed to use a tissue/eraser, so you have to use your hand to hand-erase, slowing you down and making it an overall super uncomfortable experience. Proctors give no grace and operate under the assumption that you are trying to cheat.

They said my laptop was too slow for the test and this delayed my ability to sit for praxis by months. I scheduled it for a Monday teachers have off and couldn’t find an opening I was available for until two months later. The kicker is I had successfully taken one of their exams on the same laptop a year prior.

my mom had to take an english exam from this company (ets), and they are very horrible company. they do not know how to give instructions, bad service, and TERRIBLE accent! my mom was not able to understand what they were saying due to their bad accent. the proctors are also very rude people! it’s very disappointing to have a company like praxis ets. my mom had to retake the same exam various time and she has failed due to the proctors giving her a hard time and not being able to understand them. not just that, but there has also been time where the proctors were not on time! all they know how to do is be disrespectful. i remember when my mom was taking the test, the proctor was screaming at her just because she was not able to understand them, and i was trying my best to help out but unfortunately they ended up cancelling the exam. that company should be banned!

J’ai passé un examen TOEFL IBT au centre à Paris. Malheureusement, n’ayant la note nécessaire pour les universités (ce que j’espérais pour une première fois), j’essaie de m’inscrire à un deuxième examen IBT. Mais IMPOSSIBLE, leur site ne marche pas sur mon compte, j’ai l’option de PAYER le test mais pas de choisir où l’envoyer - ce qui est tout l’intérêt de passer un Toefl à la place d’un autre - et encore, pas possible d’acheter le service extra de envoi express. Alors que ces options étaient présentes lors de mon premier achat du test. Ils ont renouvelé l’interface de leur site et maintenant cela ne marche plus! Et moi qui a des délais à respecter, cela fait une semaine que j’essaye de le prendre! Aujourd’hui, au téléphone ils m’ont indiqué qu’ils allaient corriger l’erreur et me contacter par mail. Dans l’apres-midi ils m’envoient un mail pour dire QUE JE DOIS APPELER POUR REGLER, bah facile: personne veut prendre la responsabilité et encore moins régler le problèmes. Très mauvais service, très peu clair sur les informations essentielles et un site NULLE avec plein d’erreurs !

I took the TOEFL test at home, and at the end of the test, the proctor provided me with incorrect information, leading me to cancel my scores unintentionally. When I contacted the company about the issue, they refused to refund me for the lost scores and told me I had to pay extra to reinstate them. Frustrated with their lack of customer service and refusal to resolve the issue, I filed a chargeback with American Express because they did not provide the service I paid for. Only after filing the chargeback did the company suddenly return my scores. I was relieved to have the scores restored and open to paying for the service, thinking the issue had finally been resolved. However, I was shocked to find that they charged me twice for the chargeback fee, falsely claiming that I requested the chargeback twice, which I did not. It feels like this company will do anything to extract more money from you. I highly advise anyone considering the TOEFL to explore other options. The service and experience I received were unacceptable and dishonest.

ETS, Total scam! My wife had a very bad experience recently! She had an English exam with a foreign national from South Asian who had a very strong foreign accent and had some difficulties speaking in ENGLISH!!! These factors do not help when the exam is for people trying to pass an English exam. The Examiner was 15-20minutes late which caused further anxiety for my wife. Prior to the exam, my wife read all the rules requires to prepare for her exam environment at home, which she followed. However, for the first 60-70 minutes of the exam she spent: - Showing the examiner, what items of clothing she was wearing and had to remove her jumper. - Reviewed all 4 corners of the examination room (but this was expected as mentioned in the exam rules). - Was told to remove her earrings and asked to show her tattoos (fear of exam answers on her body). - Reviewed my work desk (this was also expected as mentioned in the exam rules). - Repositioned her desk so that door could be seen in the camera (not previously mentioned in the exam requirements), this took 10 minutes. - Kept any cupboards open during the exam and removed any draws close to her computer. - Had to open all the cupboards and draws in the room for inspection. - Was forced to remove religious bangles from her wrist. - And finally, was told to cut sentimental friendship bracelets from her wrist which she did (and which I am very angry about with the examiner, WHY was this required!!!) During the exam the communication cut off numerous times and the examiner blamed the connection problems on my wife, even though other families in my house (myself) at that time had no problems. This communication breaks caused endless confusion for my wife during the exam, and she lost confidence. The whole exam was a disorganised mess and a disaster. She failed her exam due her loss in confidence, harsh interrogation techniques before the exam and total confusion during the exam due to communication problems and being unable to understand the examiner due to the examiners broken English and accent. When the exam ended, and the results were provided, my wife was immediately asked by the examiner if I wanted to take the exam again; and explained that there would be a discount if she paid for the second exam at that moment. Pushy sales tactics and fraudulent behaviour. Unfortunately, my wife was pressured into purchasing another exam, which is due in 2 weeks. Very disappointed with ETS, taking advatage of others when they need support and guidance.