Eternal Roses®Reviews of eternalroses.com

Response from Eternal Roses®Feb 1, 2022

Hello! We are sorry for the issues with your shipment. Our team responded to your query on the first business day allowed with the return label and our offer to correct the issue with the replacement is our policy. Once the damaged item has been shipped back to us, we will have the replacement sent out right away. It is unfortunate that we are not able to achieve a re-delivery to your location before your event and we do apologize for the inconvenience.

Response from Eternal Roses®Jan 28, 2022

Hello! We are sorry for any issues with your order. We see that you have requested assistance with our customer service team and that they are awaiting the images of the received item at this time. While we appreciate any feedback, allowing us to assist before writing such a negative review would have been a more appreciated path in this regard. We will do all that we can if the issue is shown to be ours. Thank you!

Response from Eternal Roses®Jan 24, 2022

Hello, we apologize for your issue. We see that your order was placed after close of business with a requested date that could not be met with your chosen shipping service going from New York to Florida, two business days with USPS. Your order was prepared and shipped the next day with that service. While we do not find any record of correspondence with our staff, we do apologize if there was confusion. When choosing an estimated date for delivery, there are notices that we do require time to prepare each order. Again, we apologize for any confusion.

Response from Eternal Roses®Dec 9, 2021

Hello! We have reviewed your order and your concern. We see that the UPS tracking information is full and accurate and that your order shipped in less than 24 hours. As we are not able to control events that transpire within the UPS shipping services and we do not personally deliver to your location, you may want to reach out to UPS for more detailed information. Review of the call to our company that was placed in regards to this order shows that vulgar and abusive language was used towards our staff and the call was terminated by management. While it is unfortunate that your order did not arrive on time as you had expected, the item was shipped with your chosen service in time to meet the date requested. We do apologize for any inconvenience that may have been caused by the in transit issues, but due to your abusive and aggressive comments towards our staff, we agree and wish you the best with your purchases from another company in the future. Thank you.

Response from Eternal Roses®Nov 1, 2021

Hello! We have reviewed your order and see that you did request the Libra option as you have stated, however we have not been able to locate any correspondence from you in regards to this issue. Please forward the images of the incorrect product to us and we will make sure the correct one is sent out as necessary. We do apologize for any inconvenience. Thank you.

Response from Eternal Roses®Nov 1, 2021

Hello! We have reviewed your order and see that we reached out to your phone number on file and have sent an email, both within 3 days of the reported issue. We do apologize for any damage that may have occurred with your order and offered to assist as best we can. If you still wish to have this issue looked into, please contact our Customer Service team at [email protected]. Thank you.

Response from Eternal Roses®Oct 7, 2021

Hello! We are sorry for any issues with your shipment. Tracking shows us that more than one attempt to deliver this item was made before it was listed as awaiting pickup at a local UPS pickup point. While the issue with the appearance of the item was not shown to us with any photo or video evidence to be damaged or effectively different from our online images, we do apologize that or for any inconvenience with the delivery. As UPS was the chosen shipper selected during the checkout process, contacting UPS may correct any issues you had with their services. Thank you!

Response from Eternal Roses®Sep 30, 2021

Hello! We are sorry to hear about your issue. Please note that this is a preserved rose and is not considered alive at any time. Care for the preserved roses is only to limit touching, no water and no direct sunlight. We apologize for any issue with the flower, however as we cannot control the environmental factors around it once delivered, there is no way for us to no why or how this issue may have occurred. All the best!