João S.
Worst customer support i've seen
Worst customer support i've seen. They don't even answer
Gethosting is game hosting and web hosting that lasts forever! We provide guaranteed lowest prices in the industry with the fastest support in the industry! If you can find lower prices please contact us so we can work on that for you. We reply within the hour! We believe in quality but that quality should not break your wallet! We use the latest and most powerful technology to run our servers with little to no downtime. If there is ever a problem while most companies try to leave it to you. We personally handle it. We believe if you were able to break our servers then our servers was not good enough for you and deserve to be upgraded! We have all latest game servers like Dark And Light, ARK: Survival Evolved, Grand Theft Auto V FiveM, Citadel: Forged in fire and over 40+ more latest titles. Our servers run in different locations all over the world. We make sure you are always playing lag free! Don't see the game your looking for? Let us know! We will have the game added within that same day
Get Hosting (eternalhosting.net) has 121 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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João S.
Worst customer support i've seen. They don't even answer
Brady
Opened a ticket four days ago. No response. Sent an email. No response. Messaged on twitter. No reaponse. I have a server im paying $108 for and its not on my control panel. My last ditch effort at getting a response is to post a review. Im looking to get a server or two on another website soon. I just cant stand fighting for weeks every time i need some help. Edit: This will be my last edit/review for eternal hosting. I have not received a response at all in the past two weeks. I am switching to another provider. I can no longer access my control panel even though I havent cancelled anything so I have to use a server save from 7 months ago. This company wont be around much longer I dont think. Just go with someone else. Do not use this provider.
Shnate
Good service and good servers :)
Melifent
Failure to respond to support tickets and an auto close ticketing system means never having to say your sorry to the customer. Or anything else it seems 962400 907226 519671 999833 We’re the unresponsive tickets
Response from Get HostingSep 18, 2018
Please share your Ticket Id or your account details. We normally respond to tickets within 24 hours. Hopefully, we can sort this out. We prioritize tickets of our active clients first. I see you already have a cancellation request for termination of your server. If you feel that we are ignoring that then sorry about that. It was never our intention to ignore any clients. I have replied to your latest ticket.
shuff
I purchased a "The Forest" gameserver only to find out that they no longer supported it when it was supposed to be delivered. I contacted support and they said they would refund me. This was 5 months ago. I check my statement a few days ago and see that I have been charged 8$ every month since then. They are not replying to my support tickets since they have been open for 4 days now. Scam.
Miguel P.
nice service, great price and no run-around. I would use them again and again.
customer
I can't even edit the Engine.ini file. They have some weird "configuration editor" that takes the place of a normal text editor. So you're locked into whatever settings they feel like you having. When I went to contact customer service they basically blew me off and didn't address any of the issues I was bringing to them. I'd write 5 or 6 paragraphs of well thought out questions and get a flippant one or two sentences back that wouldn't resolve anything. I would not recommend Eternal Hosting to anyone. Find someone else. Update: Since the beginning of November the site stopped responding to tickets. I submitted a cancellation ticket on the 10th of Nov and have heard nothing over the past two weeks.
Raymond
I really like the support speed of the staff. They are very quick to respond to problems.