Eternal ClearReviews of eternalclear.com

I purchased a high-frequency therapy kit last year and I am still waiting for it. I wrote to the support team inquiring about it and they took off all responsibility and said I should contact the local post. I did, and the tracking number the company provided me for the local post was not registered. I contacted them back asking for a refund and they said they couldn't give me one until the pack would be sent back to them. So basically, no one knows where the pack is and when is being sent back, while I am staying without money, and without the product. DON'T PURCHASE FROM THEM. At least not if you are outside the US.

I would give 0 stars if possible. Faulty, scam of a product and they would not issue a refund. They ignored my repeated requests for a working phone number to speak to someone (their number does not work, their street address is not real). Incredibly poor service. The agent was dismissive and ignored my emails. The product itself is a complete scam and waste of money. Do not buy!! Edit: the company did contact me and issued a full refund. Albeit this took over 6 months and only when I posted this review did any action happen.

For the moment 1 star. The device stopped working after the 6th use. It took a while to arrive and then I had to pay 11 euros extra for import taxes which was an unexpected extra expense. I will update my review if they get back to me with a repair/replacement/refund situation.

Don't buy from this company! I made an order on November 28, 2021 and received it on February 9, 2022. I thought that I had been scammed! I wrote to them after waiting 3 weeks, telling them I wanted to cancel the order and receive a refund. They told me that I would need to pay the cost of the shipping, even though it hadn't been shipped yet. Disgusting customer service. Avoid buying rom this company!

Ordered the high therapy kit it arrived after 3 weeks! Ordered the serum… still a month later nothing.. said I want to cancel they said they would charge me £15.99.. even tho they have taken the £25.00!! Do not order from this company they will take your money and tell you it’s your fault!!! Disgusting!

Update: I was really unhappy with the customer service but months later, someone reached out to me to apologize and noted that the customer rep I spoke to is no longer with the company. They offered me some serums for the inconvenience and they've been great actually! I really like the serums and the wand as well. Initial experience: DON'T BUY. Their policy says ships within 48 hrs and arrives within 21 days. It took over a month for them to even ship it, I still haven't received it and they've told me there is nothing they can do.

I was happy it’s the purchase, but product suddenly stopped working soon after purchase. Wrote to customer service, no reply. Update- customer service wrote (maybe after seeing this review)- let me know that they can’t replace the product because it’s after 30 days. I wrote to them 34 days after receiving the product. Don’t buy this, this is a lot of money for a crap product that dies after four weeks

This website never delivered my product!!!