Etana CustodyReviews of etana.com

I added a bank account. It was easy and very fast (next day).

As an infrequent user of the Etana Trust platform I was informed my account would be suspended due to lack of use. When I attempted a log-in to comply for continued service I realized my 2FA code had not transferred to my new phone. Etana support provided the guidance I needed and the issue was quickly resolved.

Needed to update my 2FA as my phone got water damaged. I created a ticket and Etana Support was very prompt and efficient in resolving the matter

The professional and prompt response to my request to speed up a deposit into my account. The acknowledge of the fact that I had accessed my account to check if I had done so and the very informative and timely correspondence were very much appreciated. And the deposit was received very quickly,

I had to update my residential address and was expecting days of back and forth communications, lots of hoop-jumping, unhelpful replies and general nausea. How wrong I was. It took a very short time, just a few hours before I received confirmation that the job was done. It was a great relief as I have had too many bad experiences with bank and crypto exchange compliance departments. So relieved that this time it was a much less stressful experience. Thanks Etana Support.

I have been a client of Etana Custody for a few years now and it has been a splendid experience from the beginning. I recently requested a funding account be added and the approval took only a few hours. The customer service is excellent as always. Thank you.

ETANA Support is consistently Great! They are ontime and responsive.

I was having trouble confirming my email address to begin my application process. I get in contact via email writing what I was experiencing. In my surprise I got back an fast response and I was able to continue my application.