Etana CustodyReviews of etana.com

Very slow to get the account set up but now it’s done it does what it is designed to. Customer service has been good.

Their system requested my personal IDs along with my face but shows only "we are reviewing" message with regards to my application. Support ticket 166178.

It took a while, as I had expected....approximately a month.....but that was largely due to me not being able to reply to their inquiries right away and on one occasion having to request a document from a Government Agency. I found the process was prompt on their end, and professional.....not their fault they have to be so thorough, its the world we live in !

I have started two tickets with etana and have heard absolutely nothing in response. 154979 153739 These are my tickets. I have missed out on 25% gains in the meantime which is very frustrating for me. Update: They have responded to my request and have approved my account. Thank you to Etana for the help!

Yeah they got me verified in about 2 weeks. Can't say lightning-fast but better than most services these days, I am pleased.

My experience was a learning curve to use Etana Custody. I did reach out to support with some hiccups and they kept in communication with me for various approval statuses and answered my questions. I have received my approvals. I have just one waiting for approval and yes they are a lot of people like me diversifying and want to get started immediately. I worked mostly with Ryan in support and he was polite and helpful.

There is sequence of events, please read the whole thing to see why I have decided to go with 4 stars. March 1 2021 - Review submitted - ONE Star. Reason: I have submitted for an account at the begging of the month to be able to move my crypto. This company is suggested by Binance for payments? How is that? Etana: please review ticket ID: 139306 I am not sure I will use you even if you approve, so fell free to deny my account and remove uploaded personal information. FYI I have been reading the auto comments from Etana, apparently they will request your info form TrustPiliot, but they don't read their own support Tickets - lol. Let me reply on your question in advance Etana bot. "The email I use for Trust Pilot is the same I have tried to open an account with you." Tnx, - March 21 2021 - Review edited to - TWO stars. Reason: I got a response on my ticket. I got the: "sorry for the delay ... we have high volume ... " response. FYI still not reviewed nor accepted or rejected. But at least I got a response. - March 27 2021 - Review edited to - FOUR Stars. Reason: This is an example how a company can edit their impression. I would like to thank the support from Etana for reaching out multiple times. Unfortunately I have decided to go with another platform. I am planning to use Etana in future as a backup platform. They are worth giving them a try, and maybe we should be all more patient. :) Cheers, Nikola

ANOTHER UPDATE Dec. 2021: 10 months later, now that the initial crypto frenzy dust has settled, Etana is much more responsive to help requests and they've provided consistently-good and helpful answers to my questions. The only reason I still can't give them 5 stars is because I found out the hard way, afterwards, that their withdrawal fee is an uncommonly-high $35... yikes. UPDATE Feb. 2021: I'm now changing this from a 1 to a 4-star review. A week after initially signing up for Etana Custody, which was also a couple days after initially posting this Trustpilot review, an Etana rep began to assist me via email. She was very responsive and addressed every issue or question I had over the course of the past few days, and my account is now fully approved and activated. Apparently they truly are swamped with so many people worldwide currently trying to jump on the cryptocurrency band wagon around the same time. So patience is definitely required... it's a somewhat complex process that just doesn't happen overnight. I do feel much better now about the trustworthiness of Etana Custody. Hopefully they'll soon be better equipped to handle this sudden surge. ___________________________________ (Original post) Currently regretting signing up and submitting so much personal and sensitive information to this company. I never would have in the first place if I had first checked the reviews here on Trustpilot... WOW - even worse than I had suspected. I thought that after waiting 4 days for my status to progress from reviewing to active status, or for a response to the 2 inquiries I sent to their "Support" with zero response was unusually long. But now to find out that everyone is waiting WEEKS to get processed, is a serious disappointment. So far, the only communication I've received from Etana Custody is their initial, automated email stating, "If you have any questions during the onboarding process please reach out to our support team via the support page in our technology." Problem is, their "support" team does not respond, and there is no option anywhere to call or even live-chat with anyone. If they are so overwhelmed with a high volume of new applicants, then business is obviously very good. Why not hire enough staff to at least ACKNOWLEDGE the people who are trying and waiting to give them even more business?? I will update and revise this review if and when I receive some sort of helpful information and action from Etana Custody. (Ticket ID 90902)