Etana CustodyReviews of etana.com

I've already given up on you, the system is very precarious, the information I put in is not accepted and I got tired of filling it out countless times.

I was shocked to receive a mail that my account has been closed after being accredited. The painful aspect is I did not even start using the account, and I was not told what I did wrong. The unfortunate thing for Etana is I am not the one that will lose, it is Etana that will lose. I can simply move to another service provider that can accommodate me. If you go about closing accounts without letting your customers know what they did wrong, you will soon run out of business.

How long will this take? I withdrew my funds from kraken to Etana on the 30/04/2022 and further preceded to withdraw my funds to my UK bank account. I received a confirmation that my funds had been sent on the 03/05/2022 and that it would take 3-5 business days to clear in my account. I am now on day 13 and since then I haven't received my funds yet. I have spoken to customer support and they have been responding well, but we are no closer to finding out where my funds are at present. I have asked my bank for help to try trace the wire transfer, and they said it's hard for them to trace it on their end. Etana has requested a trace from their bank supposedly but they say it can take another two weeks to get a response from the corresponding bank. I understand these things take time, but these problems should be avoided I desperately need these funds as anyone else would when requesting funds, hence why we request them in the first place. I very disappointed my ticket number is 327346.

It's total fraud. Don't open account with them.

I have now used Etana twice to deposit funds into my account in order to transfer to my Kraken account. The first took nearly a month to reach my Etana account and the second deposit is still mia after 20 days and counting. Terrible service, terrible support. I just get the same cut and paste response to my support ticket. Avoid them like the plague, there's got to be a better way

I wonder where's my money at? so I withdraw my funds from kraken to Etana last November 28, 2021, and since then I haven't received my funds yet. I emailed them twice a day, and it tooks 1 to 2 days before they replied, and most of the time I only received a generate response from them. I seek help to my bank to trace the wire transfer, and they said it's hard for them to trace it since they aren't the one who transact my transfers. it's been 16 days, and I haven't received any money from them. I really need my money back, my daughter is in the hospital, I got tons of bills need to be payed. if anyone of you can suggest me on how to recover my CAD 4733.37. please help me.. my ticket number is 289958, and my Etana's custody account number is SR50316DR.

When I first set-up Etana, I waited absolutely ages for my account to be authenticated. It was only eventially authenticated when I chased them. It was working fine for a few days, and now I have login issues (even though I've changed nothing at my end). I've raised a ticket, but waiting to hear back. From reading other people's reviews, Etana seems like an absolute nightmare in terms of quality of service. Etana – if you're reading this... please can you prioritise my issue, and contact me. Thanks!

J'ai versé 1000 $ sur mon compte etana il y'a plus de 6 jours et il est toujours écrit que j'ai 0$ sur mon compte !! J'ai envoyé 4 emails différents au supports et aucune réponses de leurs pars. C'EST UNE HONTE! De plus, les délais de confirmation de compte sont beaucoup trop long !