Etana CustodyEtana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Carl W.
I have been waiting a long time for my account to be setup. Can someone expect this process? Tickets 164845 and 187446.
Response from Etana CustodyMay 4, 2021
Hello Carl, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists. Please keep an eye out for a message regarding your application. Thanks again for your patience! ^JN
Emeric
Disappointed at how slow the verification process is taking. Still have not heard anything from Etana after posting a ticket (#194388). Hope they can speed things up.
Response from Etana CustodyApr 29, 2021
Hello Emeric, Your ticket # has been escalated to our Support team. We are experiencing high demand and volume of applications. Please lookout for a message from a support specialist regarding your application shortly. Thank you!
Waiting_Man
At first, Etana was quick to verify my ID. But once I requested to link my Binance account. It takes almost 2 weeks now. Just yesterday, they responded immediately to my deposit ticket. What is this? You guys simply care about money INTO Etana, and not out of Etana? My ticket number is 160791. This is your last chance to maintain a good name.
Response from Etana CustodyApr 21, 2021
Hello, Apologies for the delay in a response. A support specialist will reach out shortly via ticket ID mentioned above. Thank you for your patience. ^JN
Aidan M.
Ya just took way too long to get my account approved for funding and I’m still waiting. My ticket is 183144 could I get some help with this? It would be greatly appreciated.
Response from Etana CustodyApr 20, 2021
Hello Aidan, A support specialist will reach out shortly via ticket ID mentioned above. Thank you for your patience!
rocky
Know this has been more than 2 weeks without any feedback I have made multiple tickets without getting any feedback I am really disappointed in this type of service and I really hope someone can get to me and help me solve my problem Ticket number:156153
Response from Etana CustodyApr 7, 2021
Hello Rocky, a Support Specialist has replied to your ticket. They will be glad to answer any further questions or concerns you may have. Thank you! ^JN
Andrew F.
Can I get some support on ticket 148674?
Response from Etana CustodyApr 6, 2021
Hello Andrew, a Support Specialist will be in contact with you shortly. Thank you.
Julien D.
Souhaitant un plan intelligent d'investissement, rien n'a été très concluant...
Response from Etana CustodyMar 15, 2021
Hello Julien, I have requested additional information through Trustpilot. If you can provide your email associated with your Etana application, we can look into your case. Thank you! ^JN
AnxietyLST
I've been waiting for a while for Etana to review my information. It's taking too long now and I'm worried it will take several weeks like for others with the same issue. Ticket ID - 130842
Response from Etana CustodyMar 9, 2021
Hello, Thank you for providing your ticket ID. We have escalated your case and a Support Specialist will reach out directly to you shortly. We appreciate your patience!
